Lee Thomas

• Researches, implements, and supports enterprise resource planning and integration technologies that deliver business applications to employees
• Manages multiple environments, on-premises and in the cloud, to ensure that applications are highly available and performing optimally
• Ensure that customer user manuals, project documentation, and knowledge articles remain timely and accurate, and that effective control is maintained
• Validates and approves knowledge articles prior to publishing within the help desk knowledgebase
• Prepares more complex documentation assignments
• Leads the design, documentation, implementation and continuous improvement of designated standardized IT operational policies, processes, and systems across the company
• Defines and develops the overall monitoring strategy for infrastructure systems
• Develops consistent monitoring templates and practices that are used across multiple systems
• Mentors junior staff members to perform monitoring activities
• Assists with defining and documenting required service level agreements (SLA's) and helps ensure compliance
• Develops information protection strategies, architectures, and implementation plans
• Identifies and executes on opportunities to improve existing security architecture
• Leads mostly strategic objectives to include process or product upgrades, identifying potential gaps and generating solutions to close them
• Provides 24 x 7 support as needed to address security related concerns
• Proactively collaborate with internal customers to ensure a positive user experience with business processes and systems
• Establish and foster solid relationships with vendor partner(s) to communicate new requirements
• Actively participate with vendor to influence innovation and service improvements
• Maximize productivity and service levels defined within existing contracts, and negotiate favorable new contracts, as needs arise
• Responsible for the overall success of all projects through management of direct reports and participation in projects as needed
• Engages with all team members at various levels as needed to ensure delivery of approved technology business solutions that are based on business priorities
• Lead efforts to ensure all necessary resources are in place and the business objectives are widely communicated and clearly understood by all involved
• Assure cross training, adequate staffing, and staff backup within their group for appropriate coverage
• Proactively monitor the Help Desk system and corresponding aging reports
• Follow-up as appropriate with team members to ensure cases are resolved within published time frames
• Lead and actively participate in providing support to user questions and issues regarding standardized policies, processes, and systems, in assigned area, in accordance with published Service Level Agreement (SLA)
• Provide appropriate information for input to department budget process
• May assist in creating budget for assigned area
• Manage within budget constraints or obtain IT Leadership support for out of budget expenditures
• Keep spending aligned with corporate priorities
• Identify cost savings opportunities
• Contribute to the definition of IT Standard Processes and Procedures
• Assure all established IT / Corporate IT Standards, Processes, Procedures, and Guidelines are adhered to by staff
• Comply with all regulatory, Legal and Human Resources mandates
• Assure all established mandates are adhered to by staff
• Interface directly with internal and external audit teams and provide feedback/evidence as requested
• Ensure all ongoing established compliance controls are being adhered to throughout the course of the year.

• Performs effective management and analysis of the information technology infrastructure which includes disaster recovery sites, physical and virtual servers, storage and backup infrastructure, desktop hardware, server and desktop operating systems, wireless, local area and wide area networks (LAN/WAN) and all telecommunications equipment
• Set direction for a team of system engineers and administrators providing all levels of IT support, developing and ensuring adherence of policy, procedures and efficiency
• Mentor and manage team members
• Reviews and evaluates performance of subordinates on a continuing basis
• Keep employees informed as to performance and, when necessary, points out areas for improvement
• Keeps Senior Technical Services Manager advised as to the quality of performance
• Establishes work priorities and schedules project work as required
• Provides current updates to the Sr Director and VP of Information Technology on the status of the network, server, data communications, and telecommunications system
• Participates in supporting 24 x 7 operations by providing technical support for the diagnosis and repair for all areas of responsibility
• Establishes and implements policies, standards, and guidelines for the infrastructure team
• Selects, manages, and controls outsourced service providers
• Provide data and reporting of KPI’s and trends to IS department and others in ad-hoc, weekly, monthly and as needed
• Conducts regular support ticket reviews and develops strategies for improvement
• Conduct research on emerging technologies in support of LifeNet Health’s business needs
• Recommend technologies that will increase cost effectiveness / reduction opportunities via TOC and ROI Analysis while maintaining infrastructure flexibility and resiliency
• Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the server, storage, network devices, etc
• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manages IT system infrastructure and any processes related to these systems
• Configures, manages, and operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• Performs effective management and analysis of the information technology infrastructure which includes disaster recovery sites, physical and virtual servers, storage and backup infrastructure, desktop hardware, server and desktop operating systems, wireless, local area and wide area networks (LAN/WAN) and all telecommunications equipment – including VoIP solutions
• Provides management and technical direction for Network/System Engineers, System Administrators and Service Desk staff to provide triage support for the LFCU infrastructure, network, servers, PC’s, printers and other supported systems
• Collaborates with the Data Operation Manager as required in support of the LFCU server infrastructure to ensure a stable environment exists for core financial application system
• Performs required Server/PC based software and hardware evaluations, testing, installation and support
• Monitors hardware performance and recommends action to resolve performance problems
• Provides technical direction on the setup of servers with various operating systems, installation, routing and switch equipment
• Ensures all servers are properly maintained, monitored and serviced as required
• Serves as security administrator for local area network, wide area network and Internet connectivity environments
• Ensures anti-virus software for desktop and server PC’s is maintained in a current state
• Researches, installs and monitors firewall technology as part of the LFCU Internet connectivity
• Reviews and evaluates performance of subordinates on a continuing basis
• Keep employees informed as to performance and, when necessary, points out areas for improvement
• Keeps Senior Technical Services Manager advised as to the quality of performance
• Establishes work priorities and schedules project work as required
• Ensures proper orientation and indoctrination of new employees
• Responsible for the quality and adequacy of on-the-job-training received
• Ensures appropriate and timely data retention of all file server data
• Establishes and monitors organizational back-up procedures for file servers and takes appropriate action to resolve deficiencies
• Advises LFCU staff on proper backup procedures for important PC based information
• Performs, as required, diagnostics and repairs on computer equipment and peripherals where such in-house capability exists and/or is practical and does not affect existing maintenance or warranty agreements
• Provides timely and quality technical support for all communication circuits and all other data exchange service communications as required
• Provides department personnel with updated information on LFCU policies and procedures and monitors procedural compliance
• Ensures personnel are properly trained to perform assigned duties
• Reviews and evaluates the installed network, server, data communications, and telecommunications equipment and makes written recommendation for improvements
• Provides current updates to the AVP and CIO of Information Technology on the status of the network, server, data communications, and telecommunications system

• Built and administer Windows Server 2003, 2008 R2, 2012 R2
• Built and administer maintenance plans if Microsoft SQL 2005 and 2008 R2
• Build and maintain VMware infrastructure that includes and not limited to host maintenance and upgrades, VM client patching, performance monitoring
• Maintain Domain roles and features that include and not limited to all domain controllers, DNS, DHCP, Group Policies and Active Directory, SNMP, print services, RDP (Terminal Services)
• Preformed minor changes and recovery of Cisco Routers, Switches, and Firewalls (6550, ASA5505,
• Implemented and actively administer all backups and recovery items such as media server administration, software upgrades and installs, and maintaining backup hardware
• Implement and maintain the majority of over-the-counter application
• Monitor the health of the network and servers to ensure maximum usability
• Maintain and supported WAN infrastructure that consists of 35 LANs spread over 90 square miles interconnected with TLS (essentially Ethernet over fiber) and Internet based site to site VPNs for remote locations
• Configured and maintained Symantec Backup, including the recovery of critical data
• Active Directory advanced administration (Group Policy, scripting, directory structure, etc.)
• Actively involved in replacing McAfee Antivirus platform with Kaspersky Enterprise Antivirus
• Actively involved in replacing Microsoft Exchange 2003 to Microsoft Exchange 2010
• Actively rolled out SharePoint Foundation 2010 to collaborate information to IT Department
• Acquired, Created and Maintained Knowledge Base articles for software and hardware of Server/Router/Switch
• Planning and maintaining all updates to enterprise application and server firmware, which includes approximately 85 servers and support 1350 users in ten organizations
• These include County Administration, Revenue, Treasury, the Sheriff's Office, the three Courts, the Registrar and Social Services
• Maintain inventory and maintenance agreement for servers, network devices, and enterprise applications

• Planning and production activities of the Credit Union’s Network and PC environments including Telecommunications
• Develops and recommends short- and long-range plans for management of the network infrastructure, ensuring optimum usability and performance
• Monitor the health of the network and servers to ensure maximum usability
• Plans and coordinates installation and upgrades of network software and hardware.
• Manage network and IT Support staff to ensure timely resolution of all network related issues.
• Implements methodologies and tools to ensure a high level of automation in reporting and resolving network issues
• Responsible for tracking and resolving data circuit bills, and working with vendors to achieve this in a timely fashion
• Responsible for capacity planning of the network and associated bandwidth requirements, including support for videoconferencing
• Acquired, Created and Maintained Server/Router/Switch related Installation material
• Acquired, Created and Maintained Knowledge Base articles for software and hardware of Server/Router/Switch
• Active Directory advanced administration (Group Policy, scripting, directory structure, etc)
• Low Level Call Manager, Unity, and IPCC (Application Admin) administration
• Administered WSUS patch deployment system
• Administered VERITAS NetBackup system
• Administration of System Center Modules & Distribution Points
• Low-Med Level Email (Barracuda and MS Exchange 2003) system administration
• Windows Server administration (Windows Server and Exchange 2003)
• Branch Server/Routers/Switches Installation
• Branch Server, router, and switch builds per engineered SOP’s
• Branch CISCO LAN and WAN administration including configuration, management, upgrade, and repair
• Network/System monitoring and support (including after-hours monitoring)
• Planned, developed, tracked, analyzed, diagnosed, and solved system/network configuration, requirements, and specifications for existing, upgraded or new networks, servers, computer hardware or peripheral equipment to meet business requirements involving complex or intricate issues or problems

• Systems Administration Duties which includes performing daily and weekly backup; Appling operations updates and configuration changes by using group policies and Windows Software Update Service (WSUS); Adding, removing, or updating user account information, resetting passwords, etc.; Answering technical queries; working with ISO on security; Troubleshooting any reported problems with Servers, System performance tuning, Installing system-wide software; Performing procedures to prevent the spread of viruses; Allocating mass storage space; Supporting server software (i.e. DNS, WINS, Active Directory, DHCP, Exchange 2003, and Windows Server 2003/2000)
• Network Administration Duties that include identifies and resolves abnormal network conditions; maintain wireless access points, routers, switches, and firewall which include replacing, adding, and configuring the listed devices. Monitor network usage and performance.
• Data Entry Duties that include responsibility for documenting the configuration of systems and network; submitting requisitions for purchasing equipment, software, and receiving quotes; Submitting weekly status reports to senior management; receiving, tagging, maintaining hardware inventory.
• Help IT Support Duties that includes instructing employees on varies software, hardware, and policies; troubleshooting clients issues relating to hardware and software of personal computers; movement of hardware when requested; updating and refreshing systems.
• Miscellaneous Duties that include after-hours support; Supporting functions that involve media, press, and high profile staff; Help agency with making decision relating to policies, procedures and infrastructure; indirect supervision of staff

• Test all new NCR (New Change Request) dealing with new systems and servers
• Test software and hardware from component level to Operating System Level
• Test network performance of NIC and ATM interfaces
• Develop Test Plans, Procedures, Processes and PCA (Product Component Audits) on all new systems

• Actively involved in the development, installation and deployment of the first implementation of 2-Way Satellite Internet access
• Successfully provide support to the Network Operation Center (NOC) on various platforms involving over 600 servers and 100 routers/switches and Developed process and procedures relating to business needs
• Demonstrated the ability to quickly learn new systems regarding hardware, software and functionality through Systems Integration and Quality Performance Testing
• Maintained and designed wiring diagrams and IP Addressing Charts for the NOC
• Plan, develop, track, analyze, diagnose, and solve system/network configuration, requirements, and specifications for new or upgraded computer hardware or peripheral equipment to meet business requirements involving complex or intricate issues or problems
• Analyze solutions for minimizing down time to provide a stable, consistent systems environment and evaluate output from utilities, programs and tools
• Prepare equipment specifications, layouts, cost estimates, user training and system documentation
• Perform or coordinate hardware installations and cable expansions of new installations
• Modify network resource allocations to ensure optimal LAN performance
• Provide recommendations for upgrades and enhancements to support current and future requirements
• Ensure the confidentiality, integrity and availability of systems and data accessible on a LAN
• Analyze and resolve customer support requests involving integration and configuration related issues
• Perform work involved in the end-to-end development of information technology systems with complex designs.
• Analyze alternatives and recommend solutions relating to the complete life cycle for information systems and information systems components; in addition to keeping up to date on technical developments
• Prepare cost analysis of various alternative approaches to the systems, considering factors such as timing, personnel and equipment