Lee Trent
Rancho Cucamonga,CA
Summary
Dedicated professional with a strong background in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline retail operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Klatch Coffee
Rancho Cucamonga, CA
09.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained new team members on coffee preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock for peak hours.
- Collaborated with management to implement promotional strategies and events.
- Maintained cleanliness and organization of work areas to meet health standards.
- Monitored equipment functionality, reporting issues for timely repairs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Supervisor
Klatch Coffee
Rancho Cucamonga, CA
08.2024 - 09.2025
- Streamlined workflows to enhance operational efficiency and improve service speed.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista
Klatch Coffee
San Dimas, CA
07.2023 - 08.2024
- Crafted high-quality espresso and specialty drinks using precise brewing techniques.
- Provided exceptional customer service to enhance guest experience and foster loyalty.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated slicing equipment and scales to ensure precise portion control.
Barista
Starbucks
Universal City, CA
06.2023 - 07.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Dutch Bros
Palmdale, CA
02.2022 - 06.2023
- Implemented efficient workflow strategies to improve service speed during peak hours.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Education
Associate of Science - Business Administration
Citrus College
Glendora, CA05-2025
High School Diploma -
Quartz Hill High School
Lancaster, CA05-2023
Skills
- Customer service and satisfaction
- Money handling
- Team leadership
- Decision-making
- Retail operations
- Employee scheduling
- Financial reporting
Certification
- Food Handlers Card
Timeline
Assistant Manager
Klatch Coffee
09.2025 - Current
Supervisor
Klatch Coffee
08.2024 - 09.2025
Barista
Klatch Coffee
07.2023 - 08.2024
Barista
Starbucks
06.2023 - 07.2023
Barista
Dutch Bros
02.2022 - 06.2023
Associate of Science - Business Administration
Citrus College
High School Diploma -
Quartz Hill High School