Lee Vang
Fitchburg,WI
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Picker N Packing
Shop Bop
Madison, WI
09.2014 - 12.2014
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Store manager
Right Size Alteration, LLC
Brookfield, WI
05.2012 - 08.2014
Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
Hmong Interpreter
Northport/Packer Town House
Madison, WI
06.2008 - 07.2012
- Provided simultaneous interpretation between Hmong and English for medical appointments, and other events.
- Translated written documents from English to Hmong.
- Interpreted conversations accurately and effectively in a timely manner.
- Collaborated with legal professionals, medical personnel, social workers, teachers, and other interpreters on various projects.
- Performed administrative tasks such as scheduling appointments or coordinating interpreter assignments.
- Interpreted conference calls and other workplace communications in real-time.
Education
High School Diploma - General study
Madison East High
2008
Skills
- organizational skills
- Energetic work attitude
- Customer service expert
- Adaptive team player
- Opening/closing procedures
- Filing
- Internet search
- Multi-task
Accomplishments
Customer InterfaceGreeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Picker N Packing
Shop Bop
09.2014 - 12.2014
Store manager
Right Size Alteration, LLC
05.2012 - 08.2014
Hmong Interpreter
Northport/Packer Town House
06.2008 - 07.2012
High School Diploma - General study
Madison East High
Similar Profiles
Kassi TaylorKassi Taylor
Server at Hop Bop Noodle ShopServer at Hop Bop Noodle Shop
Danica HoverDanica Hover
Server at Dak and BopServer at Dak and Bop
Jake FoxJake Fox
Assistant Audio System Tech at BOP Audio (Freelance)Assistant Audio System Tech at BOP Audio (Freelance)