Lee Vaughan
Reston,VA
Summary
Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Overview
23
23
years of professional experience
3
3
Certifications
7
7
years of post-secondary education
Work History
Senior Project Manager
KPG99 INC
07.2023 - Current
- Collaborated with user experience, development, instructional design, media, and quality assurance teams to develop blended learning products for Pansophic Learning.
- Monitored project progress, identified risks, and implemented corrective measures to acquire success.
- Increased product quality and development efficiency by establishing new workflows and tools which allowed the team to expand internal capability.
- Designed, built, prototyped, and updated new tools for increased metrics capture.
- Presented regular status reports to team and executive leadership, providing insights into progress made toward achieving key milestones.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
Program Manager
Systems Plus Inc
06.2021 - 06.2023
- Promoted to Program Manager for new Systems Plus/Paltech contract at Department of State Foreign Service Institute (DOS FSI) where I managed and supervised administrative, financial, and daily operations.
- Improved infrastructure and customer outreach which led to a customer funded 40% increase in staff for the digital blended learning portion of a $128 million contract.
- Promoted the use of Agile tools and actionable data metrics to drive performance improvement.
- Created additional resources for program efficiencies and provided multi-faceted coaching.
- Led the use of design sprints to drive future planning which resulted in several product line dashboards and improved data tracking for immediate and consistent reporting.
- Staffed and onboarded new team members through an improved orientation and onboarding approach significantly reducing time to productivity and new hire errors as well as improved team satisfaction.
- Addressed and resolved technical, financial, and operational concerns by working with executive leadership, directors, and team members.
Lead Business Analyst (BA)
Paltech Inc
06.2020 - 07.2021
- Led cross-functional teams at DOS FSI for learning program to successfully execute complex projects within scope, budget, and timeline constraints for responsive, interactive, accessible eLearning projects.
- Collaborated with BA peers to best estimate projects, analyze portfolio/project/process data, access priorities, establish opportunities for improvement, and capture/mitigate risk areas.
- Partnered with other functional leads and BAs to establish streamlined workflows using both Agile and waterfall approaches.
- Identified gaps in portfolio management and established a more robust data metric capture and assessment approach to increase the value of data use.
Senior Project Manager
RTI International
09.2018 - 10.2019
- Led, and in some cases contributed to, the development of comprehensive learning solutions for USAID’s globally distributed workforce
- Analyzed clients’ existing training curriculum to identify improvement opportunities
- Partnered with business development by conducting early capture, engaging potential business partners, assessing opportunities for bids, and writing
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Collaborated cross functionally to share best practices in operational excellence used to create manager training.
- Proposed, produced, and managed the development of20 videos to augment10-day instructor-led course including all activities from proposal, scripting, casting, recording, and piloting of content resulting in improved trainer ratings and a Gold Award from MARCOM.
Senior Project Manager
Serco
04.2002 - 09.2018
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Collaborated with stakeholders and business analysts to gather requirements ensuring projects met client needs and expectations.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Facilitated workshops to collect project requirements and user feedback.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Coordinated with regulatory bodies to ensure all projects complied with industry standards and regulations, mitigating legal and financial risks.
Education
Master of Science - Management of Information Technology
University of Virginia
Charlottesville, VA 09.2021 - 08.2022
Master of Fine Arts - Visual Information Technologies
George Mason University
Fairfax, VA 01.2003 - 05.2005
Bachelor of Fine Arts - Studio Art
University of North Carolina At Chapel Hill
09.1992 - 12.1996
Skills
Areas of Expertise include:
- Cross Functional Collaboration
- Continuous Improvement
- Data Analysis
- Strategic Thinking
- Risk Management
- Project planning
- Scope management
- Client relationship management
- Adaptability and flexibility
- Effective communication
- User Experience
- Training and mentoring
Accomplishments
- Achieved increased cross team communication and product quality by designing, creating and implementing new tracking and communication tools that were employed program wide.
- Achieved cost reductions by establishing a new product line which led to streamlined team, reduced time in customer support, and increased consistency/quality.
- Significantly improved reporting data accuracy resulting in increased client satisfaction and retention. Achieved proven performance improvement as demonstrated by a 4% increase (94% to 98%) in performance metrics documented by the quality assurance team.
- Improved infrastructure and customer outreach which led to a customer funded 40% increase in staff for the digital blended learning portion of a $128 million contract.
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Awards
- MARCOM Gold Award, RTI International for USAID, Category: Video/Film Training, Serco Excellence Award –3-time recipient
- Serco Chairman's Award
Affiliations
- Project Management Institute, DC Chapter
- Association for Talent Development, DC Chapter
- Scrum Alliance
CLEARANCE
Secret
Timeline
Senior Project Manager
KPG99 INC
07.2023 - Current
Master of Science - Management of Information Technology
University of Virginia
09.2021 - 08.2022
Program Manager
Systems Plus Inc
06.2021 - 06.2023
Lead Business Analyst (BA)
Paltech Inc
06.2020 - 07.2021
Senior Project Manager
RTI International
09.2018 - 10.2019
Master of Fine Arts - Visual Information Technologies
George Mason University
01.2003 - 05.2005
Senior Project Manager
Serco
04.2002 - 09.2018
Bachelor of Fine Arts - Studio Art
University of North Carolina At Chapel Hill
09.1992 - 12.1996
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