Lee Weber-Fish
Saginaw,MI
Summary
I am highly motivated, ambitious and dedicated person. I am customer focused with providing technical assistance and support to end-users. I have a proven track record of resolving IT issues promptly and efficiently. I am always up for a new challenge and the opportunity to continue to learn and become more proficient in my position.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Q-Centrix
Chicago, IL
08.2022 - Current
- Provide first-level technical support to end-users, troubleshooting hardware and software issues via phone, email and remote assistance.
- Diagnose and resolve technical hardware and software issues related to Windows and Mac systems, network connectivity and applications.
- Maintain accurate records of IT support request and resolutions using a ticketing system.
- Conduct training sessions on IT systems and applications for end-users.
- Participate in the development and maintenance of IT documentation, including knowledge base articles.
- Process Onboarding and Offboarding of employees.
- Train new Help Desk Technicians
IT Help Desk Administrator
Morley Companies
Sagianw, MI
01.2022 - 08.2022
- Serve as the first point of contact of end-users seeking technical assistance over the phone, email, and ticketing system.
- Perform remote troubleshooting, diagnosing and resolving issues with hardware and software.
- Tested performances functionality and security of network systems, workstations, and peripheral devices.
- Created new accounts and password management through Active Directory.
- Provided training to end-users on how to use PC's effectively and efficiently.
Internal Help Desk
TeleTech Holdings
Englewood, CO
09.2021 - 12.2021
- Serve as first point of contact for end-users seeking technical assistance over the the phone, and ticketing system.
- Support end-users with password rest and account customization through Active Directory.
- Assist users with registration process for Blue Access Member Application.
- Resolved Level One issues and tickets.
Education
Associate of Science - Network Administration
Delta College of Arts & Technology - Lafayette
University City MI04-2021
Skills
- Knowledge of Active Directory, Azure and Microsoft Admin 365
- Knowledge of Microsoft 365 and Windows
- Knowledge of VDI and VPN
- Proficient in providing technical support to end-users for hardware, software, and network issues
- Skilled in diagnosing and resolving hardware and software issues
- Strong Customer Service and communication skills
- Experience with IT ticketing systems for incident tracking and resolution
- Knowledge of remote desktop tools for providing virtual support
Accomplishments
- Graduated with Honors
- Phi Theta Kappa Honor Society member since February 2019
- Completed internship with a Senior System Engineer at Berkley Technology Services, LLC from January 2021 to March 2021
- Volunteered at Delta College Repair Clinic from August 2019 to August 2020
Timeline
Help Desk Technician
Q-Centrix
08.2022 - Current
IT Help Desk Administrator
Morley Companies
01.2022 - 08.2022
Internal Help Desk
TeleTech Holdings
09.2021 - 12.2021
Associate of Science - Network Administration
Delta College of Arts & Technology - Lafayette
Similar Profiles
Heather EulissHeather Euliss
Lead Quality Assurance Analyst at Q-CentrixLead Quality Assurance Analyst at Q-Centrix
Colleen GillColleen Gill
Clinical Data Lead at Q-CentrixClinical Data Lead at Q-Centrix
Diamond WilliamsDiamond Williams
Clinical Data Specialist at Q-centrixClinical Data Specialist at Q-centrix
Jaden BoggsJaden Boggs
Cashier at Home DepotCashier at Home Depot
Shirley LewisShirley Lewis
Associate Pharmacy Care Coordinator at Optum Rx Specialty Pharmacy (UnitedHealth Group)Associate Pharmacy Care Coordinator at Optum Rx Specialty Pharmacy (UnitedHealth Group)