Lee Wilson
Summary
Creative and driven professional with a passion for collaborative, engaging environments. Ten years of experience in customer service management, customer service and guest relations across the east coast, as well as superb oral and written communication skills. Dependable, responsible and enthusiastic.
Overview
18
18
years of professional experience
Work History
Manager
Newgrass Brewing Co.
06.2023 - 02.2025
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
General Manager
Planet Fitness NFP
03.2019 - 12.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
Actor
Triad Stage/Southern Appalachian Repertory Theatre
02.2012 - 12.2019
- Worked with directors, other actors and playwrights to interpret lines and develop blocking.
- Collaborated with the director and an ensemble of other actors.
- Styled own hair and fellow actors' hair before performances.
- Portrayed a wide range of emotions using body movements, facial expressions and gestures.
- Sang and danced during dramatic and comedic performances.
- Conveyed each character's story through speech, body language and movement.
- Wrote original or adapted material for dramas, comedies, puppet shows, narration and [Type] performances.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
Dining Room Manager
Print Works Bistro
04.2014 - 03.2015
- Responsible for coordination of up to 15 servers in restaurant with capacity of 100.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Conducted inventory and restocked items throughout the day.
Assistant Director
Kathie Burgin Children's Workshop Theatre
06.2007 - 06.2010
- Successfully improved student participation in the production through integration of creative role-playing exercises.
- Developed program to work with students and increase interest in higher learning.
- Planned, implemented, monitored, and assessed the production of a play with children ages 5-12.
- Fostered meaningful relationships among students through team-work.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
- Studied scripts and rehearsed roles for 2 plays each year.
- Worked with directors, other actors and playwrights to interpret lines and develop blocking.
- Took on numerous backstage role is, including running lights, crew and box office.
Education
Bachelor of Fine Arts - Acting
University of North Carolina at Greensboro
Greensboro, NC2016
High School Diploma - undefined
Shelby High School
Shelby, NC2010
Skills
- Memorization skills
- Dependable and punctual
- Accepts direction and coaching graciously
- Exceptional interpersonal communication
- Management experience
- Organized
- Motivational
- Customer service
- Program Development and Management
- Team leadership
- Time management skills
- Decision-making
- Fast learner
- Relationship building
- Effective leader
- Staff training/development
- Consistently meet goals
- Health and wellness
- Sales
- Group and individual instruction
Timeline
Manager
Newgrass Brewing Co.
06.2023 - 02.2025
General Manager
Planet Fitness NFP
03.2019 - 12.2022
Dining Room Manager
Print Works Bistro
04.2014 - 03.2015
Actor
Triad Stage/Southern Appalachian Repertory Theatre
02.2012 - 12.2019
Assistant Director
Kathie Burgin Children's Workshop Theatre
06.2007 - 06.2010
Bachelor of Fine Arts - Acting
University of North Carolina at Greensboro
High School Diploma - undefined
Shelby High School
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