Lawrence Wise
Norfolk,VA
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in United States Information Technology (ITS) as a Petty Officer Second Class.
Seasoned Onsite Specialist with expertise in hardware and software asset management, business analysis and information technology. Bringing four years of vast experience providing technical support to resolve common problems. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Information Technology
US Navy
07.2020 - Current
- Developed and maintained policies to control information technology and security for .
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Collaborated with industry professionals to arrange guest lectures, providing students with valuable insights into the world of Information Technology.
- Contributed to the development and implementation of innovative health information technology solutions designed to enhance efficiency, reduce costs, and improve overall patient care outcomes.
- Stayed abreast of emerging trends in information technology.
- Monitored and assessed mission progress and provided updates to command.
- Enhanced team performance by providing thorough training and skill development to junior petty officers.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Bartender
Border Mexican Grill Cantina
02.2020 - 06.2020
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Starbucks
03.2019 - 12.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted performance reviews and provided staff with feedback and guidance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
Stocker
Lowes Home Improvement Stores
12.2018 - 11.2019
- Stocked shelves to match planogram images and instructions.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Pre-assembled containers to be easily selected by packing associates.
Shift Leader
Taco Bell
07.2018 - 11.2018
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Server
Buffalo Wild Wings
05.2016 - 01.2018
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
Cashier/Sales Associate Specialist
GameStop
10.2014 - 03.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Skills
- Information technology literacy
- Information Technology Management
- Information Technology Infrastructure
- Computers and Technology
- Assistive Technology Familiarity
- Information Protection
- Security Protocols
- Technical Analysis
- Technical Support
- Team building
- Annual plan review
Timeline
Information Technology
US Navy
07.2020 - Current
Bartender
Border Mexican Grill Cantina
02.2020 - 06.2020
Shift Leader
Starbucks
03.2019 - 12.2019
Stocker
Lowes Home Improvement Stores
12.2018 - 11.2019
Shift Leader
Taco Bell
07.2018 - 11.2018
Server
Buffalo Wild Wings
05.2016 - 01.2018
Cashier/Sales Associate Specialist
GameStop
10.2014 - 03.2016