Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Lee Wuest

Saint Joseph,MO

Summary

Seasoned Store Manager specializing in management of New and Used automotive sales locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager, Market Sales Development Manager

Anderson Auto Group
07.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe and inviting environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and facilitated effective ordering of new cars and stocking correct models for the market.
  • Completed point of sale opening and closing procedures. Processing car deals from start to finish.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. Leading weekly training meetings for staff of 25 employees on best practices of sales in all aspects. Training finance department sales and compliance skills with all team members.
  • Conducted weekly 1 on 1 performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building with compassion for others and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, quarterly forecasting, efficient deal funding.
  • Managed inventory control, correct funding, title processing, lender and customer relations. Working directly with accounting and titling department.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Advisor

Hilltop Motors
01.2014 - 07.2016
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction and volume levels.
  • Increased sales by establishing rapport with customers and identifying their needs using compassion for people.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Demonstrated features, answered questions and offered solutions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Sales Advisor

Anderson Auto Group
06.2010 - 01.2014
  • Developed and implemented sales strategies to increase profits.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting correct vehicle's ro meet their needs.
  • Learned the fundamentals of sales working with new people everyday.

Education

High School Diploma -

Mid Buchanan
Faucett, MO
05.2007

No Degree - Auto Body And Paint Technician

Hillyard Technical Center
Saint Joseph, MO
05.2007

Skills

Problem-Solving

Multitasking and Organization

Training and mentoring

Friendly and Positive

Customer Service Management

Team leadership and coaching

Inventory Management

Goals and performance

Accomplishments

KQ2 Saint Joseph's Best New Car Dealer of 2024

Affiliations

  • Free Mason's of Missouri
  • Moila Shriner

Certification

  • Finance, Ford Motor Credit - 1 years
  • Finance, Ally Financial - 1 years
  • Finance, Zurich - 5 years
  • Kia Certified - 4 years
  • Mitsubishi Cerified - 4 years


Timeline

Store Manager, Market Sales Development Manager

Anderson Auto Group
07.2016 - Current

Sales Advisor

Hilltop Motors
01.2014 - 07.2016

Sales Advisor

Anderson Auto Group
06.2010 - 01.2014

High School Diploma -

Mid Buchanan

No Degree - Auto Body And Paint Technician

Hillyard Technical Center

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Lee Wuest