Lee Xiong
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
11
11
years of professional experience
Work History
Order Processing Specialist
Summit Technology Affiliates, LLC
08.2016 - Current
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Expedited urgent orders with prioritization and close communication with other departments.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.
- Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
- Conducted regular reconciliation of inventory levels for proactive identification of potential stock shortages or excesses.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Accountant & Payroll Specialist /Order Processor
JMP Business Systems, Inc
09.2012 - Current
- Reduced financial discrepancies by conducting thorough audits, identifying errors, and implementing corrective measures.
- Improved overall financial reporting accuracy with meticulous attention to detail in data entry and analysis.
- Ensured timely payment of invoices, managing accounts payable and receivable through consistent follow-up and organization.
- Facilitated smooth month-end closings by reconciling general ledger accounts and resolving any discrepancies promptly.
- Managed cash flow effectively, monitoring bank account balances regularly to ensure sufficient funds were available for business operations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Registered Medical Assistant Certified - Medical Assisting
High Tech Institute, Inc
Sacramento, CA12.1996
High School Diploma -
Hoover High School
San Diego06.1994
Skills
- Shipping and Receiving
- Order Management
- Purchase Order Management
- Organizational Skills
- Sales Order Processing
- Project Management
- Multitasking Abilities
- Customer Service
- Attention to Detail
- Computer Proficiency
- Inventory Control
- Order Tracking
- Tracking Packages
- Managing Returns
- Invoicing and Billing
- Deadline Management
- Data Entry Skills
- MS Office
- Work Prioritization
- Problem-Solving
- Filing and Recordkeeping
- Order Processing
- Documentation and Reporting
- Dependable and Responsible
- Phone and Email Etiquette
- Product and Service Recommendations
- Order Verification
- Invoice Preparation
- Quality Inspection
- Recordkeeping Skills
- Payment Collection
- Issue Resolution
- Relationship Building
- Dispatch Coordination
- Work Order Management
- Dispatching Procedures
- Schedule Coordination
- Team Coordination
- Effective Communication
- Decision Making
- Communication Management
- Work Crew Dispatch
- Appointment Scheduling
- Filing
- Quality Control
- Administrative Support
- Call Center Operations
- Microsoft Excel
- Problem-Solving Abilities
- Credit Adjustments
- Recordkeeping Strengths
- Shipping Procedures Understanding
- Payment Processing
- Product Education
- Product and Service Solutions
- Follow-Up Skills
- Call Center Experience
- Dispute Resolution
- Professional Telephone Demeanor
- Customer Relations
- Team Development
- Office Equipment Proficiency
- Clerical Support
- Spreadsheets
Languages
Hmong
Full Professional
Timeline
Order Processing Specialist
Summit Technology Affiliates, LLC
08.2016 - Current
Accountant & Payroll Specialist /Order Processor
JMP Business Systems, Inc
09.2012 - Current
Registered Medical Assistant Certified - Medical Assisting
High Tech Institute, Inc
High School Diploma -
Hoover High School
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