Shaleese Lankford
Columbus,OH
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Medical Practice Administrator
Mount Carmel East Hospital
09.2023 - Current
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated educational programs for staff members to stay up-to-date on industry best practices and regulatory changes.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
Patient Access Representative
The Ohio State Wexner Medical Center
12.2022 - 07.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Ambulatory Patient Access
Nationwide Children Hospital
02.2019 - 12.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Personal Banker
Pnc Bank
01.2015 - 01.2019
- Established new accounts with expert processing of applications and records management requirements
- Handled account management needs for new and existing customers
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Backed up teller line with transaction processing, drawer balancing, and vault services.
Teller
Huntington bank
10.2012 - 12.2014
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Maintained strict compliance with banking standards, regulations, and laws
- Delivered exceptional service with friendly approach to retain and acquire customers
- Helped customers achieve financial goals with active referrals to on-site specialists.
Education
High School Diploma -
Whitehall Yearling High School
Columbus, OhioBBA - Human Resources Management
Tiffin University
Tiffin, OH05.2027
Skills
- Planning Schedules
- Patient Service
- Financial Reporting Coordination
- Process Monitoring
- Information Processing
- Financial Procedures Adherence
- Scheduling Diagnostic Procedures
- Quality Assurance
- Customer Service
- Patient Education
- Pre-Admission Requests
- Multitasking and Organization
- Employee Work Scheduling
- Electronic Medical Record Software
Timeline
Medical Practice Administrator
Mount Carmel East Hospital
09.2023 - Current
Patient Access Representative
The Ohio State Wexner Medical Center
12.2022 - 07.2023
Ambulatory Patient Access
Nationwide Children Hospital
02.2019 - 12.2022
Personal Banker
Pnc Bank
01.2015 - 01.2019
Teller
Huntington bank
10.2012 - 12.2014
High School Diploma -
Whitehall Yearling High School
BBA - Human Resources Management
Tiffin University
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