Shaleese Lankford
Columbus,OH
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Medical Practice Administrator
Mount Carmel East Hospital
Columbus
09.2023 - Current
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated educational programs for staff members to stay up-to-date on industry best practices and regulatory changes.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
Patient Access Representative
The Ohio State Wexner Medical Center
Ohio
12.2022 - 07.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Ambulatory Patient Access
Nationwide Children Hospital
Columbus , OH
02.2019 - 12.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Personal Banker
Pnc Bank
Columbus, Ohio
01.2015 - 01.2019
- Established new accounts with expert processing of applications and records management requirements
- Handled account management needs for new and existing customers
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Backed up teller line with transaction processing, drawer balancing, and vault services.
Teller
Huntington bank
Columbus, Ohio
10.2012 - 12.2014
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Maintained strict compliance with banking standards, regulations, and laws
- Delivered exceptional service with friendly approach to retain and acquire customers
- Helped customers achieve financial goals with active referrals to on-site specialists.
Education
High School Diploma -
Whitehall Yearling High School
Columbus, OhioBBA - Human Resources Management
Tiffin University
Tiffin, OH05.2027
Skills
- Planning Schedules
- Patient Service
- Financial Reporting Coordination
- Process Monitoring
- Information Processing
- Financial Procedures Adherence
- Scheduling Diagnostic Procedures
- Quality Assurance
- Customer Service
- Patient Education
- Pre-Admission Requests
- Multitasking and Organization
- Employee Work Scheduling
- Electronic Medical Record Software
Timeline
Medical Practice Administrator
Mount Carmel East Hospital
09.2023 - Current
Patient Access Representative
The Ohio State Wexner Medical Center
12.2022 - 07.2023
Ambulatory Patient Access
Nationwide Children Hospital
02.2019 - 12.2022
Personal Banker
Pnc Bank
01.2015 - 01.2019
Teller
Huntington bank
10.2012 - 12.2014
High School Diploma -
Whitehall Yearling High School
BBA - Human Resources Management
Tiffin University