Summary
Work History
Skills
Generic

LAKEESHA HARRIS

Chicago,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Cigna
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Skills

  • Good Communication
  • Store Management
  • Emotional Intelligence
  • Behavioral Health
  • Activities of Daily Living
  • Computer System
  • Crisis Management
  • Empathy Physical Fitness
  • Listening
  • Excellent Organizational
  • Greeting Guests
  • Relationship Building
  • Staff Management
  • Public Speaking
  • Meetings and presentations
  • Innovation and Creativity
  • Talent Acquisition
  • Performance reporting
  • Staff Oversight
  • Proficient in MS Office, Word, Excel, and PowerPoint
  • Staff Training and Development
  • Operations Management
  • Cross-functional Team Coordination
  • Customer Satisfaction
  • Cash Handling
  • Opening and closing procedures

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LAKEESHA HARRIS