Leeah Castillo
Wilmington,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Worker
Los Angeles Harbor College
01.2025 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Increased office efficiency by organizing and maintaining filing systems.
- Supported office staff with timely completion of tasks and projects.
- Upheld high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
- Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
- Assisted in budget management activities including monitoring expenditures against allocated funds and processing purchase orders.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data.
General Merchandise Associate
Target
02.2024 - 08.2024
- Managed merchandise presentation on sales floor.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Organized and maintained inventory in backroom, to make sure we had efficient restocking and accurate stock levels.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Supported team members in product placement, promotional setups, and maintaining store standards, contributing to cohesive and customer-focused team dynamic.
- Increased customer satisfaction by providing friendly and efficient service in fast-paced retail environment.
- Pushed and back stocked go-back items in various departments
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Monitored inventory product damages and product returns
- Checked items out of inventory that can no longer be placed on floor.
Cashier/Bakery Associate
Grandpas Donuts
11.2022 - 04.2023
- Took customer orders, ensuring quick and accurate service.
- Maintained clean and organized workspace, adhering to health and safety standards.
- Operated cash registers and handled transactions with precision and integrity.
- Collaborated with team members to meet daily production goals and uphold quality standards.
- Operated Lotto Machine and managed scratcher transactions.
- Prepared mixed drinks/smoothies, fruit extract beverages, and variety of coffee orders.
- Prepared mobile orders for UberEats and Postmates.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts - Political Science
06.2025
Skills
- Customer service
- Food Service
- Food and safety standards
- Barista experience
- Retail math
- Sales Floor Maintenance
- Inventory Management
- Time Management
- Stock organization
- Microsoft Office Suite
- Teamwork and collaboration
- Documentation and reporting
Certification
- Food Handler Certification
- Driver's License
- November 2022 to October 2027
Training
- Retail customer service — Proficient
- February 2024
- Responding to customer situations in a retail setting. Full results: Proficient
- Food service: Customer situations — Proficient
- January 2024
- Identifying and addressing customer needs in a food service setting. Full results: Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work. Full results: Proficient
- Food service fit: Crew member — Proficient
- Measures the traits that are important for successful food service crew members. Full results: Proficient
- Cooking skills: Basic food preparation — Proficient
- Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Worker - Los Angeles Harbor College
01.2025 - Current
General Merchandise Associate - Target
02.2024 - 08.2024
Cashier/Bakery Associate - Grandpas Donuts
11.2022 - 04.2023
Los Angeles Harbor College - Associate of Arts, Political Science
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