Leeah Garrett
Columbia,SC
Summary
Goal-oriented and detail-oriented Healthcare and Life professional with experience in team leadership seeking a position to continue to leverage my skills in management. 6+ years of providing successful, progressively responsible financial management and training support services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Benefits Consultant
GoHealth
03.2023 - Current
- Conducting comprehensive analyses of existing benefits programs to identify areas for improvement or cost savings
- Designing, recommending, and implementing new benefits plans or modifications to existing plans that meet client objectives and employee needs
- Staying current with benefits trends, legislation, and compliance requirements to ensure client programs are up-to-date and legally compliant
- Collaborating with insurance brokers and benefits carriers to negotiate coverage terms and rates on behalf of clients
Head Teller
Arthur State Bank
03.2021 - 12.2022
- Mentored junior tellers, fostering professional development and growth within the team.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
Regional Sales Manager
Senior Life Insurance Company
01.2018 - 02.2021
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Executive Assistant
BCT Income Tax Center
01.2017 - 01.2018
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Customer Service Representative
Blue Cross And Blue Shield
04.2016 - 12.2017
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Skills
- Process improvement
- Relationship development
- Inventory management
- Planning and coordination
- Organization
- Business operations
- Supervision
- Problem resolution
- Team management
- Team building
- Communications
- Customer service
- Operational improvement
- Insurance billing
Certification
- Life, Health, and Accident Insurance License (December 2018- Current)
- W.J. Keenan High School (May 2014) - High School Diploma
Affiliations
- Recognized on May 22, 2019 as the #2 ranked agent in highest dollar Annual Sales Production within Senior Life Company worldwide
Timeline
Senior Benefits Consultant
GoHealth
03.2023 - Current
Head Teller
Arthur State Bank
03.2021 - 12.2022
Regional Sales Manager
Senior Life Insurance Company
01.2018 - 02.2021
Executive Assistant
BCT Income Tax Center
01.2017 - 01.2018
Customer Service Representative
Blue Cross And Blue Shield
04.2016 - 12.2017