Leean Adorno
Astoria,NY
Summary
Motivated, analytical, professional individual with an Associates Degree in Human Services. Strong communication, interpersonal, client relationship management skills. Expertise in administrative, organizational, and data management. Recognized for effective communication style, ability to build positive working relationships with team members, leadership, clients to drive achievement of business goals.
Overview
8
8
years of professional experience
Work History
Customer Outreach Specialist
BellesBoard
02.2025 - Current
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and potential impact on business outcomes.
- Contacted customers and vendors to coordinate access to [Product or Service].
- Exceeded customer retention goals through personalized outreach efforts and followups.
- Participated in regular team meetings to share insights and best practices for improving performance metrics.
Executive Administrative Assistant
IGH Restoration
08.2019 - 01.2025
- Implemented efficient office procedures that significantly improved workflow and contributed to enhanced overall productivity
- Handled correspondence, emails, and phone calls, ensuring timely and professional communication with internal and external stakeholders
- Played a key role in streamlining communication among cross-functional teams, fostering collaboration and growth within the organization
- Successfully managed and organized administrative tasks, freeing up valuable time for key stakeholders to focus on strategic initiatives
- Handled correspondence, emails, and phone calls, ensuring timely and professional communication with internal and external stakeholders
- Assisted in onboarding processes for new employees, providing support in orientation and training activities
- Utilized office software and technologies, such as Microsoft Office Suite, to create, edit, and format documents, presentations, and spreadsheets
Human Resources Compliance Coordinator
Isabella Geriatric Center
01.2019 - 08.2019
- Planned and conducted new employee orientation to foster positive attitude towards company policies
- Maintained the employee files utilizing Excel spreadsheets to review employee's demographics to ensure compliance with regulatory guidelines and requirements
- Maintained and inputted HHA data which consisted of PPD, flu shots, physical, chest x-rays, and other personal information for Doctors, Nurses and Nurse Aids
- Collaborated with internal stakeholders to provide guidance on compliance-related matters, fostering a culture of adherence to ethical and legal standards
- Responded to inquiries and requests from regulatory agencies, ensuring timely and accurate information is provided to maintain positive relationships
- Collaborated with cross-functional teams to review and update employee handbooks, contracts, and other relevant documentation to align with compliance standards
Call Center Representative
ENT and Allergy Corporation
10.2017 - 01.2019
- Responded to a high volume of inbound calls from patients, providing professional and empathetic assistance in scheduling appointments, answering inquiries, and addressing concerns related to ENT and allergy services
- Effectively communicated with medical staff, including doctors and nurses, to relay patient information and facilitate the resolution of health care-related queries
- Utilized and navigated various software systems and databases to access patient information and update records efficiently
- Managed and updated patient records with accuracy, adhering to privacy regulations and maintaining confidentiality of sensitive medical information
- Maintained a high level of professionalism and courtesy in all interactions, contributing to the positive reputation of the call center and the organization as a whole
Education
Associate of Science - Human Services
Bronx Community College
The Bronx, NY05-2015
Skills
- Accounts Receivable
- Administrative Support
- Human Resources
- Multitasking Abilities
- Office Management
- Data Collection & Analysis
- QuickBooks
- Microsoft Office Suite
- Bilingual: English & Spanish
- Attention to detail
- Time management
- Problem-solving skills
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Outreach Specialist
BellesBoard
02.2025 - Current
Executive Administrative Assistant
IGH Restoration
08.2019 - 01.2025
Human Resources Compliance Coordinator
Isabella Geriatric Center
01.2019 - 08.2019
Call Center Representative
ENT and Allergy Corporation
10.2017 - 01.2019
Associate of Science - Human Services
Bronx Community College
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