Leeana Walton
Fullerton,CA
Summary
To obtain a position where I can contribute my valuable experience, reliability, and commitment to quality for the benefit of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Private Investigator
Private Eye Investigations
01.2020 - Current
- Conduct investigations, statistical and documentary research
- Draft legal documents, correspondence and pleadings
- Summarize depositions, interrogatories and testimonies
- Organizing and managing files, documents, and exhibits
- Review discovery.
Shift Manager
Goodwill
Cypress, CA
03.2021 - 03.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
Assistant Manager
Sonic Drive-In
Fullerton, CA
01.2018 - 01.2021
- Manage shifts
- Send out the work schedule for all employees by the end of each week
- Ensure all carhops/drive-thru attendants are not short on money at the end of their shift
- Ensure deliveries are stored properly and reach accurate temperatures
- Train employees on proper food handling and safety procedures
- Maintain cleanliness; assign chore duties to crew members
- Meal preparation
- Serve and deliver quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In
- Cash handling, Make accurate change quickly and efficiently, ensures cash registers start and end with the exact amount of money
- Carry and balance a tray weighing up to 25 pounds
- Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards.
- Managed customer service inquiries and complaints in a timely manner.
Barista Trainer
Starbucks
Anaheim, CA
01.2018 - 01.2020
- Serve high quality, hand crafted beverages to guest
- Provide redirecting and reinforcing feedback to trainees
- Cash Handling, processing payments
- Maintain cleanliness
- Ensure great customer service
- Show positive recognition fro correct actions.
Carhop
Sonic Drive-In
Anaheim, CA
01.2014 - 01.2016
- Serve and deliver quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In
- Cash handling, Make accurate change quickly and efficiently
- Carry and balance a tray weighing up to 25 pounds
- Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards
- Display the importance of placing guests' needs first on a consistent basis
- Ability to recognize when a manager is need and ask for assistant to give excellent customer service.
Cashier
Del Taco
Anaheim, CA
01.2017 - 04.17
- Take and complete orders effectively, complete and have orders out in a timely manner
- Cash handling, give accurate change quickly and efficiently, ensures cash registers begin and end with the exact amount of money
- Maintain cleanliness for guest experience
- Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards.
Education
Certification in Esthetics - Cosmetology
Cerritos College
Norwalk, CA12-2022
Associate of Arts - Mental Health Worker
Cerritos College
Norwalk, CA05-2021
Skills
- Bilingual (English/Spanish)
- Effective written and verbal communication skills
- Excellent customer service abilities
- Dependable and reliable
- Excellent leadership skills
- Works well independently or in a team
- Cash handling experience
- Quick learner
- Problem-Solving Skills
Hobbies and Interests
- Family quality
- Reading
- Helping others
Certification
- Certification in esthetics
- Licensed Esthetician
Timeline
Shift Manager
Goodwill
03.2021 - 03.2023
Assistant Private Investigator
Private Eye Investigations
01.2020 - Current
Assistant Manager
Sonic Drive-In
01.2018 - 01.2021
Barista Trainer
Starbucks
01.2018 - 01.2020
Cashier
Del Taco
01.2017 - 04.17
Carhop
Sonic Drive-In
01.2014 - 01.2016
Certification in Esthetics - Cosmetology
Cerritos College
Associate of Arts - Mental Health Worker
Cerritos College
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