Summary
Overview
Work History
Education
Skills
Timeline
Core Competencies
LinkedIn
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LeeAndra Miller

Taylorsville,NC

Summary

Customer Solutions Specialist with 5 years of excellence in providing smooth customer support services via live chat, phone, and email. Skilled in solving technical and financial complexities, upselling tailored solutions, and ensuring compliance in regulated environments. Consistently achieved 95%+ customer satisfaction ratings, exceeded sales targets, and strengthened customer relationships. Expert in CRM systems, digital applications, and multitasking in high-volume, fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Advisor II

Concentrix
01.2025 - Current
  • Provided high-level customer support for Apple Cash accounts, transactions, and verification while ensuring financial compliance.
  • Maintained 95%+ satisfaction rating across chat, phone, and email channels.
  • Investigated disputes using Green Dot Bank systems and internal documentation, reducing repeat requests by 18%.
  • Escalated complex technical issues to specialist teams, ensuring resolution within service levels.
  • Educated customers on digital wallet functions and security, encouraging self-service adoption.

Digital Chat Associate

1-800 Contacts
05.2023 - 01.2024
  • Answered live chat and email support tickets, resolving 90% of customer issues at first contact.
  • Exceeded upselling targets by 20% through personalized product recommendations, driving additional sales.
  • Processed insurance benefit eligibility with 100% compliance accuracy in line with policies.
  • Recorded all customer interactions in CRM to ensure continuity and collaboration across cases.
  • Resolved customer issues, contributing to an 8% increase in customer loyalty.

Team Associate

Walmart
06.2021 - 04.2023
  • Assisted daily operations across multiple departments, ensuring efficient stocking and merchandising.
  • Provided front-line customer service to resolve issues and ensure a positive shopping experience.
  • Consistently met performance targets for service quality and operational support.

Sales Associate

Food Lion
03.2019 - 05.2021
  • Assisted customers with product selection and accessories, increasing upsell conversions by 12%.
  • Promoted seasonal offers and product benefits, boosting sales performance.
  • Maintained merchandise presentation standards, enhancing customer engagement and product visibility.

Education

High School Diploma -

Alexander Central High School
Taylorsville, NC
06.2016

Skills

  • Customer Service
  • Sales
  • Upselling
  • CRM/API Software (Salesforce, LiveEngage, Twilio, Cisco)
  • Technical Troubleshooting
  • Digital Wallets & Fintech
  • Insurance Benefit Verification
  • Call Center Operations
  • Data Entry
  • Analytical Thinking
  • Conflict Resolution
  • Active Listening
  • Empathy
  • Microsoft Office/Windows
  • Chrome

Timeline

Customer Advisor II

Concentrix
01.2025 - Current

Digital Chat Associate

1-800 Contacts
05.2023 - 01.2024

Team Associate

Walmart
06.2021 - 04.2023

Sales Associate

Food Lion
03.2019 - 05.2021

High School Diploma -

Alexander Central High School

Core Competencies

  • Customer Relationship Management & Engagement
  • Conflict Management & Resolution
  • Helpdesk Support & Troubleshooting
  • Fintech Payments (Apple Cash, Green Dot Bank)
  • CRM/API Platforms (Salesforce, LiveEngage, Twilio, Cisco)
  • Upselling & Product Recommendations
  • Insurance Benefit Verification
  • Analytical Problem-Solving
  • Time Management & High-Volume Multitasking
  • Systems: Microsoft Applications/Windows, Chrome

LinkedIn

linkedin.com/in/leeandramiller

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