Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeeAndra Trevino

Santee,CA

Summary

Dynamic and results-driven professional with extensive experience at Dunn Edwards Paints, excelling in sales opportunity identification and customer relationship management. Proven track record of increasing customer traffic and achieving significant profit growth. Adept at problem-solving and fostering team collaboration to enhance service quality and drive business success.

Overview

19
19
years of professional experience

Work History

Property Services Representative

Dunn Edwards Paints
San Diego, CA
05.2024 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified potential sales opportunities through conversations with customers.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Store Manager

Dunn Edwards Paints
San Diego, CA
04.2016 - 05.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Maintained a safe working environment by enforcing safety regulations.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained new employees on store policies, procedures and customer service standards.
  • Delegated work to staff, setting priorities and goals.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Responsible for ensuring proper inventory management and maintaining a discrepancy rate below the company standard of 1% each year in this position.
  • Increased customer traffic year over year by ensuring customer demands are met, such as delivery services, leading to revenue growth.
  • Achieved the highest profit growth for the San Diego region in 2016 by 162%.
  • I had the pleasure of assisting the Sports Arena location in earning the ACE award in 2021.

Customer Service Lead

Dunn Edwards Paints
San Diego, CA
04.2006 - 04.2016
  • Responsible for all aspects of the sales associate position, extended to a higher level.
  • Including opening and closing procedures, and advising my colleagues in situations in which they are prepared.
  • Maintaining operational efficiency.
  • Decreasing expenses in controllable costs to ensure profitability.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled customer inquiries and complaints in a professional manner.
  • Coordinated with other departments to resolve customer issues efficiently.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Grossmont High School
El Cajon, CA
06-2002

Skills

  • Sales opportunity identification
  • Task prioritization
  • Time management
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Creative solutions
  • Customer relationship management
  • Problem-solving
  • Customer retention
  • Professionalism
  • Account management

Timeline

Property Services Representative

Dunn Edwards Paints
05.2024 - Current

Assistant Store Manager

Dunn Edwards Paints
04.2016 - 05.2024

Customer Service Lead

Dunn Edwards Paints
04.2006 - 04.2016

High School Diploma -

Grossmont High School

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