Leeandrew Senatus
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Aftercare attendant
Camp Wannado(aftercare)
01.2024 - 05.2024
- Maintain a safe play environment
- Observe and monitor children's play activities
- Organize and store toys and materials to ensure order in activity areas
Overnight stocker
Walmart neighborhood market
08.2023 - 10.2023
- Create merchandise displays to create interest in new products
- Unload order deliveries and assist with storeroom organization
- Perform aisle cleanup shift manager assigns
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
Customer Service Representative
Walmart Super Center
10.2021 - 10.2022
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries
- Respond to customer problems or complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Criminal Justice
Broward College
05.2023
Associate of Science - Criminal Justice
Broward College
Fort Lauderdale, FL08.2025
Skills
- Critical Thinking
- Multilingual Abilities
- Strong Work Ethic
- Team player attitude
- Reliability and punctuality
- Safety understanding
- Excellent Communication
- Attention to Detail
- Adaptability
- Problem-solving abilities
- Customer Service
- Patience and Tolerance
Accomplishments
- Volunteer of the Year at Tabernacle of Glory 2023
- Volunteer of the Year at Jabez community Center Inc. 2021
Languages
French
Limited Working
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Aftercare attendant
Camp Wannado(aftercare)
01.2024 - 05.2024
Overnight stocker
Walmart neighborhood market
08.2023 - 10.2023
Customer Service Representative
Walmart Super Center
10.2021 - 10.2022
Associate of Science - Criminal Justice
Broward College
Associate of Science - Criminal Justice
Broward College
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