Lee Ann Anderson
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Northwestern Memorial Hospital
05.2025 - Current
- Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Provides back-up for scheduling appointments
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test/procedure results inpatient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
CSR - Customer Service Representative
One Hour Heating & Air Conditioning
06.2023 - 05.2024
- Maintain customer accounts and record account information.
- Oversee customer financial accounts and process customer adjustments.
- Make product recommendations or services to customers based on their needs and preferences.
- Oversee a team of customer service representatives and ensure they meet monthly quotas.
- Follow communication guidelines, policies and procedures.
- Upgrade and cancel customer accounts by customer request.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Reach out to customers via email and telephone to verify account information.
- Ensure customers are satisfied with their purchases or service.
- Assist customers in placing orders, fulfilling refunds and handling exchanges.
- Oversee product recalls.
- Use sales computer technology to maintain customer records and orders.
- Cold call potential customers.
- Inform existing customers of promotions ad
Area Manager
Aptive Environmental
08.2020 - 05.2023
- Operational oversight: Manage all departments within the area, including field services, sales, and administration. This involves managing staff, fleet, and inventory to ensure pest control services are delivered on schedule and per company policy.
- Performance management: Recruit, interview, hire, and train qualified employees. Track key performance indicators (KPIs) and address coaching opportunities, such as improving first-visit resolution and reducing re-service rates.
- Financial management: Monitor the area's finances, control expenses, manage accounts receivable, and analyze variances in the budget to ensure profitability and revenue growth.
- Compliance and safety: Ensure the branch and all employees comply with federal, state, and local pest control regulations, including proper pesticide application, licensing, and safety procedures. Conduct regular safety talks and audits.
- Customer service: Resolve customer complaints and escalated service issues promptly and empathetically. Visit customer sites as needed and maintain high levels of customer satisfaction and retention.
- Strategic planning: Develop and execute strategic initiatives to grow market share and achieve company objectives. This includes aligning branch goals with company-wide targets and working with the sales team on business development.
Customer Service Representative
Aptive Environmental
03.2017 - 08.2020
- Fielding inbound customer calls and resolving customer care needs.
- Maintaining and scheduling routes and notifying customers of upcoming services
- Aiding in data entry, file keeping and office organization
- Keeping accounting records and check log
- Resolving credit card disputes
- Reaching out and attempting to collect money from accounts receivable
- Ensuring failing billing is accurate and that accounts are charged appropriately
- Excellent organization skills are a must
Service Professional
Aptive Environmental
02.2017 - 01.2020
- Running a daily route where you will be resolving customer pest concerns and issues
- Maintaining truck and equipment in proper working order
- Keeping accurate records of treatments provided
- Collecting payments for services rendered
- Detail-oriented and creative team player
- Mixing, applying, and working with pesticides in accordance with State and Federal law
Medical Assistants
Advocate Dreyer Medical
03.2012 - 02.2017
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong.
- Show patients to examination rooms and prepare them for the physician.
- Prepare and administer medications as directed by a physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Contact medical facilities or departments to schedule patients for tests or admission
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Administered patient assessments and vital sign checks to ensure accurate clinical evaluations.
- Coordinated with healthcare providers to schedule appointments and manage patient records efficiently.
- Assisted in the preparation of examination rooms, maintaining cleanliness and organization for optimal patient care.
- Educated patients on treatment plans, medications, and follow-up procedures to enhance understanding and compliance.
- Led training sessions for new staff on electronic health record systems, ensuring proficiency in data management protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
High School Diploma -
MIAMI HIGH SCHOOL
Miami, AZ05-1991
Skills
- Customer service
- HIPAA compliance
- Insurance verifying
- Payment collection
- Appointment scheduling
- Medical terminology
- Medical billing
- Conflict resolution
- Office administration
- Data entry proficiency
- Insurance verification
- Multitasking and organization
Timeline
Patient Service Representative
Northwestern Memorial Hospital
05.2025 - Current
CSR - Customer Service Representative
One Hour Heating & Air Conditioning
06.2023 - 05.2024
Area Manager
Aptive Environmental
08.2020 - 05.2023
Customer Service Representative
Aptive Environmental
03.2017 - 08.2020
Service Professional
Aptive Environmental
02.2017 - 01.2020
Medical Assistants
Advocate Dreyer Medical
03.2012 - 02.2017
High School Diploma -
MIAMI HIGH SCHOOL