Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Bosquez

San Antonio,TX

Summary

Detail oriented professional with over 15 years of experience in customer service related fields. Also, well versed in call center operations and date entry. Self motivated individual and eager to learn new systems and procedures. I accept challenges as a way to grow and expand knowledge of the company and products /services.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

QVC
07.2019 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Representative

One Touch Direct
02.2017 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered inbound calls from clients with questions about ATT accounts.
  • Provided balances/payment information/reversed processed payment arrangements for clients
  • Provided clients information about additional benefits/promotions
  • Offered cell phone services/upgraded services
  • Assisted with online accounts
  • Provided clients information on how to file insurance claims for lost/stolen/damaged devices
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Alorica
10.2013 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed outbound calls to previous clients of DirecTV to inform of special discounts and other incentives to reactivate services
  • Processed payments
  • Researched provided data base to locate account information
  • Updated personal information in provided data base for client accounts
  • Educated customers about billing, payment processing and support policies and procedures
  • Upgraded services for customer in data base
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

GED -

NEISD
San Antonio TX
2007

Skills

  • Typing proficiency-50 wpm
  • Data Entry
  • Email Software
  • Internet Browser
  • PCs
  • Word Processing Software
  • Multi-line phone systems
  • MS office and XP

Timeline

Customer Service Representative

QVC
07.2019 - 07.2023

Customer Service Representative

One Touch Direct
02.2017 - 07.2019

Customer Service Representative

Alorica
10.2013 - 01.2017

GED -

NEISD

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Lee Bosquez