Lee-Ann Cockrell
Sales Associate
Galena, MO,MO
Summary
Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.
Overview
21
21
years of professional experience
Work History
Sales Associate
Stoneridge Flooring Design
Branson West, MO
07.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Office Manager
Nature Graphics
Branson, MO
09.2005 - 07.2008
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw quality control and productivity rates to increase revenue and production times.
Assistant General Manager
Best Western Hotel
Branson West, MO
09.2000 - 01.2005
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw computer database and physical filing systems.
- Performed pricing and estimates based on customer needs and requirements.
Education
High School Diploma -
St Bernard High School
Uncasville Connecticut05.1990
Skills
- Sales expertise
- Problem-solving skills
- Cash Handling
- Relationship building
- Exceptional customer service
- Contract preparation
- Client Service
- Multi-tasking strength
- Flooring product knowledge
- Cash register operation
Timeline
Sales Associate
Stoneridge Flooring Design
07.2008 - Current
Office Manager
Nature Graphics
09.2005 - 07.2008
Assistant General Manager
Best Western Hotel
09.2000 - 01.2005
High School Diploma -
St Bernard High School
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