Lee Ann Cooper
Revenue Cycle
Auxvasse,MO
Summary
Proactive hard-working professional with 20+ years of healthcare and revenue cycle experience seeking a part-time customer service position. Possess excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Supervisor, Emergency Room Coding and Denials
University of Missouri Healthcare
05.2022 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Medical Coding Specialist
University of Missouri Healthcare
10.2016 - 05.2022
- Enhanced medical coding accuracy by meticulously reviewing patient records and diagnoses.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
Reimbursement Specialist
Option Care
10.2015 - 09.2016
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Delivered timely information to insurance representatives to resolve common and complex issues.
Billing Specialist
Dynamic Medical Management Solutions
01.2015 - 10.2015
- Follow-up on denied claim, researching reason for denial, communicating with insurance companies to resolve so claims are paid
Reimbursement Coordinator
University of Missouri Health Care
01.2010 - 01.2013
- Resolved Coding issues for hospital medical claims billing
- Follow-up on denied claim, researching reason for denial, communicating with insurance companies to resolve so claims are paid
- Completed projects as requested related to coding and billing issues
Education
Masters of Accounting -
University of Missouri
Columbia, MOBachelor of Science -
University of Missouri
Columbia, MOMedical Coding Certification -
AAPC
09.2015
Skills
- Organizational Skills
- Communications Skills
- Financial and Research Skills
- Technical Skills
- Management and Leadership Skills
Timeline
Supervisor, Emergency Room Coding and Denials
University of Missouri Healthcare
05.2022 - 03.2024
Medical Coding Specialist
University of Missouri Healthcare
10.2016 - 05.2022
Reimbursement Specialist
Option Care
10.2015 - 09.2016
Billing Specialist
Dynamic Medical Management Solutions
01.2015 - 10.2015
Reimbursement Coordinator
University of Missouri Health Care
01.2010 - 01.2013
Masters of Accounting -
University of Missouri
Bachelor of Science -
University of Missouri
Medical Coding Certification -
AAPC
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursSimilar Profiles
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