LeeAnn Foster

Work History

Assistant Manager

Rite Aid

06.2013 - 05.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Developed marketing strategies to attract new customers, increasing foot traffic.
Improved operational efficiency by adopting new technology for inventory management.
Enhanced team productivity by streamlining operational processes.
Implemented loss prevention strategies, significantly reducing shrinkage.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Conducted performance evaluations and provided constructive feedback to employees.
Facilitated team-building activities, enhancing team cohesion and morale.
Implemented staff training programs to elevate service standards and knowledge.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Oversaw daily operations to maintain store cleanliness and organization.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Pharmacy Technician

Rite-Aid Pharmacy

11.2011 - 06.2019

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Summary

Overview

Work History

Assistant Manager

Pharmacy Technician

Education

Master Of Business Administration -

Skills

Timeline

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