Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lee Ann Gerads

Hayden,ID

Summary

I possess strong analytical and interpersonal skills along with a strong work ethic. I am adept at problem-solving and hold myself to high personal standards, carrying with me the desire to excel in everything I do.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed cash and credit card transactions accurately using POS software.
  • Operated photo processing equipment to fulfill many types of photo orders.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Set inventory according to floor plans.
  • Processed Fed Ex incoming and outgoing packages.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Executive Housekeeper Assistant Manager

Triple Play Hotel
09.2023 - 08.2024
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Addressed maintenance issues proactively by coordinating with the maintenance department to ensure prompt resolution.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel's pristine appearance at all times.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Deli Clerk

Super1 Foods
05.2020 - 11.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Operated cash register to manage cash and credit card transactions.
  • Implemented creative display techniques for deli items, increasing sales through visual appeal.
  • Prepared salads, soups and sandwiches for customers.
  • Fulfilled the duties of a coffee barista.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.

Cashier Self-Check-Out Host

WalMart
06.2019 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

GED

Skills

  • Customer service
  • Critical thinking abilities
  • Active listening
  • Organization
  • Patience and Empathy
  • Teamwork
  • Employee training
  • Adaptability
  • Problem-solving
  • POS system operation
  • Cash Handling
  • Data entry
  • Deli equipment operation
  • Photo processing operation

Certification

Food Handlers Permit

Timeline

Shift Lead

Walgreens
09.2024 - Current

Executive Housekeeper Assistant Manager

Triple Play Hotel
09.2023 - 08.2024

Deli Clerk

Super1 Foods
05.2020 - 11.2022

Cashier Self-Check-Out Host

WalMart
06.2019 - 03.2020

GED

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