Leeann Hall
Vero Beach,FL
Summary
Experienced and detail-oriented professional with over 10 years of expertise in organizing presentations, preparing facility reports, and maintaining confidentiality. Seeking to leverage knowledge and embark on a career move to optimize and perfect accounting and customer service skills. With an upbeat attitude and a commitment to excellence, eager to contribute to a dynamic team and make a significant impact in delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Senior Receptionist
Highlands Animal Hospital
01.2023 - 10.2024
- During the time I spent with Highlands Animal Hospital I performed administrative duties such as filing, photocopying, faxing documents and other paperwork as needed
- Maintained reception area in an orderly fashion ensuring all materials were presentable for guests
- Demonstrated excellent customer service skills when dealing with inquiries, requests and complaints
- Answered incoming calls promptly and accurately routed to the appropriate personnel or departments
- Processed incoming mail and packages; distributed outgoing mail according to established procedures
- Scheduled appointments for internal staff members based on availability
- Compiled reports related to daily operations; submitted weekly activity summaries
- Assisted employees with basic technical issues related to computer hardware and software applications when needed
- Maintained confidentiality of sensitive information in accordance with company policies and procedures
- Operated and maintained printer, fax, and copier to perform office functions
- Served as central point of contact for vendors and guests accessing building
- Delegated and monitored clerical functions to optimize daily workload
- Developed and implemented strategies to facilitate administrative operations
- Received payments and recorded receipts for services
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations
- Heard and resolved complaints from customers and public
- Maintained reception area in an orderly fashion ensuring all materials were presentable for guests
- Demonstrated excellent customer service skills when dealing with inquiries, requests and complaints
- Heard and resolved complaints from customers and public.
Accountant/Payroll Administrator
Tax Collector Office
- During the time I spent with the Tax Collector's Office I performed multiple duties including but not limited to the
- Tax distributions to the county districts, daily bank reconciliations, monthly general ledger reconciliations, answering phones, some A/R & A/P duties, processing payroll, monitoring employee benefits.
Veteran Affairs Representative and Sallie Mae Loan Administrator
FlightSafety Academy
04.2014
- Certify all veterans' monthly training and submit to the VA for payment and maintain student records for compliance
- Coordinate with VA to solve any payment discrepancy
- Assist students with student loan inquiries
- Certify all Sallie Mae and Wells Fargo for fund disbursement and maintain records for compliance
- Analyze and resolve training hours and payment discrepancies for contract and self-sponsored students
- Monthly billing to contract and individual
- Prepare commission reports
- Receive and apply payments to the student account
- Prepare student account departure records and process refund
- Currently cross training if Accounts Payable and Receivable in the SAP system.
Assistant Bookkeeper and Office Support
Keystone Property Management
08.2013 - 04.2014
- Deliver excellent customer service via phone or in office
- Assist multiple HOA boards with taking minutes of meetings and disbursement of final approved minutes to residents
- Reconcile bank statements to client's books, calculate, prepare, and issue invoices and account statements
- Collect and apply monthly, quarterly, and yearly fees from residents
- Coordinate maintenance and repairs for assigned HOA
- Organize and file records according to company policies
- Process vendor invoices for payment.
Teller
BankUnited
02.2012 - 08.2013
- Balance currency and checks in the teller drawer
- Process and identify transaction mistakes
- Pull daily general ledger reports to ensure the branch is in balance
- Ensure that the branch is in compliance with banking regulations
- Make business-to-business calls to make appointments for the branch manager to drum up new clients
- Answer and direct calls to the appropriate individuals.
Sales Representative
Sunglass Hut
02.2010 - 11.2011
- Greeting and assisting customers
- Address inquiries and resolve complaints
- Stock inventory and process when new shipments are received
- Fulfill customer shipping needs using UPS and USPS methods
- Maintain visually appealing and effective displays for the store
- Train staff to deliver outstanding customer service and to meet and exceed credit sales goal
- Open and close store including counting down cash drawer, end-of-day reporting, and bank deposits.
Education
A.S. Accounting Technology - undefined
Indian River State College
12.2020
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Indian River State College
12.2020
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Indian River State College
12.2020
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Indian River State College
12.2020
Skills
- Self-starter
- Team management
- Effective time management
- Strong Communication
- Complex problem solving
- Customer Support
- Leadership (5 years)
- Accounts Payable/Receivable
- Account Reconciliation
- Quality Management
- Business Management
- Journal Entries
Timeline
Senior Receptionist
Highlands Animal Hospital
01.2023 - 10.2024
Veteran Affairs Representative and Sallie Mae Loan Administrator
FlightSafety Academy
04.2014
Assistant Bookkeeper and Office Support
Keystone Property Management
08.2013 - 04.2014
Teller
BankUnited
02.2012 - 08.2013
Sales Representative
Sunglass Hut
02.2010 - 11.2011
Accountant/Payroll Administrator
Tax Collector Office
A.S. Accounting Technology - undefined
Indian River State College
undefined
Indian River State College
undefined
Indian River State College
undefined
Indian River State College
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