Open To Work
Lee Ann Halligan
Arvada,CO
Work Preference
Summary
Enthusiastic Sales and Customer Service professional driven to provide superior quality customer service with 10 years experience. Ability to connect and build sustainable relationships with customers by providing high service standards. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
13
13
years of professional experience
Work History
Account Manager
Marathon Medical Corporation
Aurora, CO
01.2023 - 02.2026
- Prepare and initiate quote requests from sales representatives, manufacturers, and VA hospitals.
- Respond to government solicitations, prepare bid documentation, and provide quotes to contracting officers.
- Monitor product availability and on-time delivery, ensuring proactive updates to customers throughout the process.
- Support the Customer Service team with inquiries and order processing across 85 manufacturers in the drop ship program.
Customer Service Representative
Marathon Medical Corporation
Aurora, CO
08.2021 - 12.2022
- Managed customer inquiries, providing timely resolutions and support for order status, cancellations, and invoices.
- Processed inbound orders through various platforms, including phone, fax, email, and government systems.
- Developed and trained eight new customer service representatives on best practices for handling inquiries.
Sales Representative
Cindy Smith Company
Denver, CO
03.2015 - 05.2021
- Assisted showroom customers in product selection, explaining unique features and current trends.
- Processed phone and internet orders, coordinating shipping arrangements efficiently.
- Built sustainable relationships with customer accounts through proactive communication and follow-up.
Marketing Project Manager
Alphabroder
Denver, CO
01.2013 - 09.2014
- Planned and executed corporate events, collaborating with marketing and sales teams to enhance trade show opportunities.
- Maintained project timelines and budgets, ensuring successful delivery of projects and initiatives.
- Provided high-level service to customers, fostering relationships and promoting future opportunities through effective communication.
Education
Bachelor of Arts - Business Administration
Western Colorado University
Gunnison, COSkills
- Strong Communication skills,
- Account Management,
- Strategic Planning,
- Problem Solving skills
- Customer Service
Timeline
Account Manager
Marathon Medical Corporation
01.2023 - 02.2026
Customer Service Representative
Marathon Medical Corporation
08.2021 - 12.2022
Sales Representative
Cindy Smith Company
03.2015 - 05.2021
Marketing Project Manager
Alphabroder
01.2013 - 09.2014
Bachelor of Arts - Business Administration
Western Colorado University