Lee Ann Hawes
Stetson,ME
Summary
Dynamic leader with a proven track record at Lafayette Hotels, enhancing operational efficiency and driving revenue growth. Expert in operations management and relationship building, I excel in strategic planning and team development. Achieved significant improvements in financial performance and customer loyalty through innovative strategies and effective cost control.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Manager
Lafayette Hotels
06.1985 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Bachelor of Arts - Psychology
University of Maine
Orono, ME05.1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
Certification
Certified Front Desk Manager
Certified Hospitality Administrator
ServeSafe Food Protection Manager
Certified General Manager
Timeline
General Manager
Lafayette Hotels
06.1985 - Current
Bachelor of Arts - Psychology
University of Maine
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