Leeann Henry
Santa Rosa,CA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Additional skills acquired as a Training Officer and Relief Supervisor in the dispatch environment.
Overview
26
26
years of professional experience
Work History
Fire/Medical Dispatcher
REDCOM/GMR
02.2004 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Fire radios to provide assistance to responding personnel.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Insurance Underwriter
Chubb Insurance
01.2000 - 01.2001
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Insurance Adjuster
Nationwide Insurance
06.1997 - 12.2000
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Education
General Education Teaching Credential -
Dominican University
Novato, CA06.2003
Bachelor of Arts - Economics
Sonoma State University
Rohnert Park, CA12.1996
Skills
- Emergency Assessment
- EMS Dispatch
- Police and Fire Procedures
- Basic Life Support Understanding
- Call Management
- Decision-Making
- Emergency Medical Instruction
- Critical Thinking
- Crisis Management
- Computer-Aided Dispatching
- Verbatim Transcription
- Information Documentation
- Teamwork and Collaboration
Timeline
Fire/Medical Dispatcher
REDCOM/GMR
02.2004 - Current
Insurance Underwriter
Chubb Insurance
01.2000 - 01.2001
Insurance Adjuster
Nationwide Insurance
06.1997 - 12.2000
General Education Teaching Credential -
Dominican University
Bachelor of Arts - Economics
Sonoma State University
Similar Profiles
MATHEWS P BMATHEWS P B
Associate Manager – Business Devlpmnt & Placements at GMR AERO ACADEMY- A Division of GMR AIRPORTSAssociate Manager – Business Devlpmnt & Placements at GMR AERO ACADEMY- A Division of GMR AIRPORTS
SRAVAN CHANDANASRAVAN CHANDANA
SENIOR ENGINEER-PLANNING (PROD/MAT/CONTROL) at GMR AIR CARGO AND AEROSPACE ENGINEERING LTD (GMR AEROTECHNIC)SENIOR ENGINEER-PLANNING (PROD/MAT/CONTROL) at GMR AIR CARGO AND AEROSPACE ENGINEERING LTD (GMR AEROTECHNIC)
VishwaRanjan BasavaVishwaRanjan Basava
Associate Manager (Civil High Rise) at GMR Airport Developers LimitedAssociate Manager (Civil High Rise) at GMR Airport Developers Limited
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village
Alfredo CastanedaAlfredo Castaneda
Detailer at BMWDetailer at BMW