Lee Ann Hicks
Bryan,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
H.O.T. Goodwill
Bryan/College Station, Texas
09.2021 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Warranty Administrator
West Star Autoplex
Monahans, Texas
07.2018 - 07.2021
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
Unarmed Security Guard
Point To Point
Monahans, Texas
04.2018 - 06.2018
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Examined gates to verify security.
- Monitored contractors entering and exiting through gate to ensure that only authorized personnel entered construction areas.
Customer Service Representative/Receptionist Assistant
Phipps Memorial
Waco, TX
01.2016 - 03.2017
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted clients with choosing styles of memorial headstones for their deceased loved one.
Education
High School Diploma -
La Vega High School
Waco, TX06.1979
Skills
- Coaching and Mentoring
- Desktops, Laptops and Mobile Devices
- Customer Service Management
- Schedule Preparation
- Payroll and Timekeeping
- Inventory Counting
- Interviewing to prepare candidates for Hiring and Training
- Store Opening and Closing
- Assignment Delegation
- Answering Customer Questions
- Verbal and Written Communication
- Stock Rotation
- Pricing and Markdowns
Certification
- Forklift Operator, [Goodwill] - 2022
Timeline
Assistant Store Manager
H.O.T. Goodwill
09.2021 - 08.2023
Warranty Administrator
West Star Autoplex
07.2018 - 07.2021
Unarmed Security Guard
Point To Point
04.2018 - 06.2018
Customer Service Representative/Receptionist Assistant
Phipps Memorial
01.2016 - 03.2017
High School Diploma -
La Vega High School
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