Lee Ann Lockwood
CROSBY,TX
Summary
Conscientious and diligent Customer Account Representative committed to quality customer centered and proactive service to existing and new accounts. A dedicated professional with 10 plus years experience in Chemical Distribution Customer Service, excelling in both team and independent work environments utilizing strong analytical, problem solving skills to prioritize and meet customer needs in an efficient and cost effective manner. Proficient in QuickBooks, Sage MAS Accounting, M-Files, Microsoft Suite; Word, Excel & Outlook, and Google Drive. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Account Manager
Skyhawk Chemicals, Inc.
03.2020 - 01.2024
- Managed account list of 50 – 60 customers, with 60% actively ordering on a routine basis
- Facilitated the order processing of chemicals, parts, and services for customers in the water treatment, oil & gas, and general industrial chemical fields
- Used MAS Accounting and M-Files for order data entry, to keep accurate records pertaining to inventory and account notes, including special requirements for shipping and delivery of products for each customer
- Worked closely with the Sales and inventory team to procure products or services from the appropriate vendor, confirm cost & pricing and secure the proper carrier for shipping
- Completed all necessary shipping paperwork and documentation, order tracking and follow up utilizing LTL, FTL, local hot shot carriers, ISO tanks and railcars to ensure safe and efficient delivery of products and services to the customer
- Built client relationships by responding to inquiries, identifying and assessing client's needs, resolving problems, and following up with potential and existing clients.
Customer Account Manager
Bates Chemical, Inc.
10.1998 - 02.2020
- Point of contact for new and existing customers regarding inquiries and orders of chemicals and services for the water treatment, oil and gas and industrial chemical industries
- Provided new quotes as required and maintained monthly price lists for commodity chemicals
- Processed forecasted orders as well as provided mission critical support to customers
- Maintained working knowledge of products, accounts, DOT requirements for shipping hazardous chemicals, and coordinated with the appropriate carrier contacts to negotiate rates and fees
- Utilized a variety of carriers, including LTL, TL, and local hot shot, to ensure safe, efficient, on time delivery of products and services to the customer
- Maintained SDS database, and file retention of required shipping documents for customer orders
- Proficient in QuickBooks for order processing and billing.
Education
Bachelor of Science - Corrections and Criminology
Sam Houston State University
Huntsville, TXSkills
- Strong oral & written communication skills
- Performance Tracking
- Time Management
- Flexible in changing work environments
- Professional, Friendly Demeanor
- Self-Motivation
- Client Relationship Building
- Professionalism
- CRM proficiency
- Written Communication
- Team Collaboration
- Self Motivation
Certification
DOT Hazmat Certification, 2024-01-01
Volunteer Service Leader with 1000 Hills Ministry
2010 - 2024
Coordinated worship service and prepared an after service meal for 50 people once a month for members of the homeless and underserved population in Houston's Greater Third Ward district.
Timeline
Customer Account Manager
Skyhawk Chemicals, Inc.
03.2020 - 01.2024
Customer Account Manager
Bates Chemical, Inc.
10.1998 - 02.2020
Bachelor of Science - Corrections and Criminology
Sam Houston State University
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