LeeAnn Otway-Nurse
Dundalk,Maryland
Summary
Qualified Additional Adult Aide /Customer Services offers track record of success in helping students with special needs. Well-trained in behavioral and personal needs of students with developmental delays and diagnoses such as autism spectrum disorder. Works with parents and teachers to implement personalized approaches for each student. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. customer service, drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service, drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Additional Adult Assistant
General John Stricker Middle School
08.2022 - 12.2022
- Observed students' performance and recorded relevant data to assess progress.
- Adapted equipment and technology, boosting student engagement and motivation.
- Collaborated with teachers and specialists to assess student progress.
Additional Adult Assistant
Granger Elementary Public School
10.2020 - 04.2021
- Observed students performance and recorded relevant data to assess progress.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Worked with students to promote learning and pro-social development.
- Adapted equipment and technology, boosting student engagement and motivation.
Volunteer
Sandy Plain Elementary School
09.2016 - 06.2019
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events..
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Maintained clean, neat, and operational facilities to serve program needs
Sales Associate
Macy's Store
08.2014 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Aarons Sale And Lease
09.2012 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed customer accounts to secure customer satisfaction and repeat business.
Assistant Manager
Step Right In Styles Shoes
04.2006 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Volunteer
Veterans Affairs Medical Center
09.2003 - 02.2004
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Associate of Science - Medical Coding And Billing
The Community College of Baltimore County
Dundalk, MD05.2024
High School Diploma -
Boys And Girls High School
Brooklyn, NY06.2003
Skills
- Medication and Appointment Reminders
- Classroom Support
- CPR-AED
- HIPPA
- Medication Administration
- COVID-19 Safety Policies
- Special Education
- Medical Office Administration
- Client Requirements
- First Aid and Safety
- Autism and Spectrum Disorders
- ICD-10-CM
- Behavior Redirection
- Medical Terminalogy
- Verbal and Written Communication Skills
- Word Processing
- Companionship and Emotional Support
Additional Information
MSDE Office Child Care May 2019
- Support with training in childcare safety.
Baltimore County Public School September 2021
Finger Printed with BCPS
Timeline
Additional Adult Assistant
General John Stricker Middle School
08.2022 - 12.2022
Additional Adult Assistant
Granger Elementary Public School
10.2020 - 04.2021
Volunteer
Sandy Plain Elementary School
09.2016 - 06.2019
Sales Associate
Macy's Store
08.2014 - 04.2019
Customer Service Representative
Aarons Sale And Lease
09.2012 - 01.2013
Assistant Manager
Step Right In Styles Shoes
04.2006 - 05.2010
Volunteer
Veterans Affairs Medical Center
09.2003 - 02.2004
Associate of Science - Medical Coding And Billing
The Community College of Baltimore County
High School Diploma -
Boys And Girls High School
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