LeeAnn Overdorff
Johnstown,PA
Summary
Experienced medical professional seeking a career opportunity to apply extensive expertise and drive further growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Manager
Vision Innovative Partners
Johnstown, PA
07.2022 - Current
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Supervised staff in the delivery of patient care services
- Developed and maintained clinical policies and procedures.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Managed inventory of office supplies efficiently
- Created employee work schedules
- Managed initial assessment and categorization of phone inquiries
Centralization
Ophthalmic Associates/Vision Innovative Partners
Johnstown, PA
06.2021 - 07.2022
- I controlled all the triage calls, prescription refills, prescription authorizations, MRI authorizations/scheduling, outside doctor referrals, Botox ordering/authorizations, VA referrals/scheduling.
- Supported the training process for new technician hires
- Oversaw scheduling and monitored technicians' attendance
Ophthalmic Technician
Ophthalmic Associates
06.2017 - 06.2021
- Assisted ophthalmologists with patient examinations and surgeries.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Administered eye drops to patients as directed by physician.
- Managed in-office surgery schedule for keratectomy procedures
- Coordinated instrument procurement and staff training
- Managed processes for obtaining approvals and payment verifications
- Provided assistance in the preparation of equipment for procedures.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Verified insurance coverage for services provided at the practice.
- Prepared patients and administered basic eye exam tests.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Advised patients on ocular medications, dressings and contact lenses.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Technician Manager
Ophthalmic Associates
01.2011 - 06.2017
- Achieved certification as a Certified Ophthalmic Assistant.
- My management duties not only include all the Technician duties but also scheduling coverage for 8 doctors in 7 different offices, training staff, maintaining instruments and machines at all 7 satellite offices, ordering surgical and clinical supplies for all 7 offices, meeting with drug representatives and ordering and billing Botox
- Generated monthly reports for department performance.
- Consistently communicated with empathy to ensure patient satisfaction
- Spearheaded development of office procedures for administering Lucentis treatments
- Secured copay assistance for patients receiving Lucentis treatment
- Implemented cost-effective solution by transitioning from mailed recall letters to phone calls
- Demonstrated proactive efforts in cross-departmental initiatives
- Successfully developed a method improving referral acquisition from referring doctors
- Streamlined patient flow within the office
Ophthalmic Technician/Surgery Scheduling
Ophthalmic Associates
01.2006 - 01.2011
- In 2006 to 2011, I worked full time as an Ophthalmic Technician
- This would include all the duties listed above
- In addition to that, I also was given the job as our Surgical Schedulers assistant
- Duties would include verifying insurance information, obtaining prior authorization for surgery, consent forms, giving preop and postop instructions and maintain the proper surgery schedule for the doctors
Optician/Billing Clerk/Ophthalmic Technician
Ophthalmic Associates
01.2001 - 01.2006
- During the years of 2001 to 2006, I would split my week in two different departments at the Main Street office of Ophthalmic Associates
- Transitioned seamlessly between optician duties and ophthalmic tasks
- Managed insurance billing for exams and contact lenses
- As an Ophthalmic Technician, I was responsible for patient screening, visual acuities, visual field testing, HRT testing, pachymetry measurements, automated lensometry, contact lens training, slit lamp tonometry, obtaining authorizations for MRIs and scheduling them, obtaining prior authorization for prescription medication and assisting in minor office surgeries
- Established detailed testing guidelines with streamlined charting procedures
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Demonstrated how to insert, remove, and care for contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Processed payments for products purchased by customers.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Optician
Ophthalmic Associates Of Johnstown
Johnstown, PA
01.1992 - 01.2001
- As an optician, I was responsible for patient frame selections, having knowledge of all the different lens styles and materials, adjusting glasses, repairing glasses, monitoring and ordering stock, secretarial duties, manual lensometry, pupil measurement, contact lens training, ordering contact lens and insurance billing
- Processed payments for products purchased by customers.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Greeted patients warmly upon arrival at office or store location.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Education
Medical Secretary Program -
Great Johnstown Vo-Tech
01.1990
High School -
Central Cambria High School
01.1987
Skills
- Administrative Oversight
- Medical Billing
- Insurance Billing
- Employee issue resolution
- Regulatory Compliance
- Payroll Administration
- Training and mentoring
- Inventory Management
- Patient Education
- Patient Safety
- Staff Development
- Patient Care
- Patient Relations
- Developing training programs
- Addressing questions and concerns
- Clinical Leadership
- Organizing staff schedules
- Office procedures
- Operations Oversight
- Insurance Verification
- HIPAA Compliance
- Patient Care and Education
- Compliance with regulatory guidelines
- Team Management
- Clinical operations planning
- Procedure Implementation
- Patient Flow
- Managerial experience
- Clinical education
- Clinical operations
- Patient care management
- Staff Scheduling
References
Available upon request
Certification
Certified Ophthalmic Assistant
Timeline
Clinical Manager
Vision Innovative Partners
07.2022 - Current
Centralization
Ophthalmic Associates/Vision Innovative Partners
06.2021 - 07.2022
Ophthalmic Technician
Ophthalmic Associates
06.2017 - 06.2021
Technician Manager
Ophthalmic Associates
01.2011 - 06.2017
Ophthalmic Technician/Surgery Scheduling
Ophthalmic Associates
01.2006 - 01.2011
Optician/Billing Clerk/Ophthalmic Technician
Ophthalmic Associates
01.2001 - 01.2006
Optician
Ophthalmic Associates Of Johnstown
01.1992 - 01.2001
Certified Ophthalmic Assistant
Medical Secretary Program -
Great Johnstown Vo-Tech
High School -
Central Cambria High School
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