Summary
Overview
Work History
Education
Skills
Timeline
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Leeann Persaud

Schenectady,NY

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently, and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, excelling in invoice processing and customer service, ensuring smooth operations and achieving results.

Overview

20
20
years of professional experience

Work History

Office Assistant

Sattie Persaud Insurances and Multi Services
10.2018 - 09.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Edited documents to keep company materials free of grammar errors.

Office Assistant

King Solomon Logistics & Money Gram
10.2018 - 09.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Preparing and entering database of shipment into shipment manifest.
  • Expedited document processing with accurate data entry and timely filing.

Office Administrative Assistant

Northeastern Insurances N.V. - St. Maarten
03.2008 - 07.2018
  • Processing and underwriting of Insurance Policies
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Legal Secretary

Deborah Kumar - Attorney at Law - Guyana
01.2005 - 12.2007
  • Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
  • Scheduled and made appointments for 1 attorney.
  • Answered and directed calls using multi-line switchboard.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
  • Fostered more organized office environment by implementing color-coded filing system for physical and digital documents.
  • Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
  • Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
  • Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
  • Conducted thorough legal research for case preparation, enabling attorneys to argue more effectively in court.
  • Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
  • Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
  • Enhanced onboarding process for new clients by developing comprehensive welcome package, setting positive tone for client relationships.
  • Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
  • Managed complex legal document preparation to ensure compliance with court deadlines, contributing to firm's reputation for reliability.
  • Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Created and printed legal documents for attorneys to review.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Planned and organized internal and external events, meetings and conferences.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Organized files for court proceedings.
  • Filed documents with courts on behalf of attorney.
  • Prepared and processed invoices for attorney billing.

Legal Secretary

Ashton Chase - Attorney at Law - Guyana
01.2000 - 12.2004
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Received and placed telephone calls to clients and prospective clients.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Filed documents with courts on behalf of attorney.
  • Transcribed legal documents and phone conversations.
  • Created, indexed, and maintained client binders.
  • Scheduled all appointments, appearances and briefings.
  • Scheduled and made appointments for 4 attorneys.
  • Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
  • Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Improved client satisfaction by providing timely and accurate legal document preparation.
  • Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
  • Contributed to positive client experiences by offering attentive support during consultations with attorneys.
  • Prepared and processed invoices for attorney billing.
  • Developed and maintained positive relationships with clients and colleagues.

Education

High School Diploma -

North Georgetown Senior Secondary School
Guyana

Skills

  • Positive attitude
  • Invoice processing
  • Office administration
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Prioritizing work
  • Mail handling
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver
  • Front office management
  • Documentation and reporting

Timeline

Office Assistant

Sattie Persaud Insurances and Multi Services
10.2018 - 09.2019

Office Assistant

King Solomon Logistics & Money Gram
10.2018 - 09.2019

Office Administrative Assistant

Northeastern Insurances N.V. - St. Maarten
03.2008 - 07.2018

Legal Secretary

Deborah Kumar - Attorney at Law - Guyana
01.2005 - 12.2007

Legal Secretary

Ashton Chase - Attorney at Law - Guyana
01.2000 - 12.2004

High School Diploma -

North Georgetown Senior Secondary School

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Leeann Persaud