LeeAnn Ramsey
San Diego,CA
Summary
Dynamic assistant manager skilled in customer service, complaint resolution, and team leadership. Proven ability to enhance customer satisfaction and manage daily operations effectively.
Overview
35
35
years of professional experience
Work History
Assistant Manager
Dollar Tree
San Diego, California
04.2024 - 08.2025
- Managed daily store operations and coordinated employee schedules for efficiency.
- Supported inventory management and restocking to ensure optimal product availability.
- Trained new staff on customer service standards and adherence to store policies.
- Resolved customer inquiries with professionalism, enhancing overall experience.
- Collaborated with the management team on promotional campaigns and events planning.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Head Veterinary Nurse
Grand Animal Hospital
Pacific Beach, CA
02.1996 - 06.2022
- Client communication care, Billing & Collections, Ordering Supplies & conflict resolver.
- Lab testing - inhouse fecals, cytologies & UA's.
- Blood draws, injections, radiology, skin scraps, and BG.
- Kennel Care & Husbandry
- End of Day/Month/Years Reports, Cornerstone.
- Managing Rescue organizations and programs.
- Assisting in Euthanasia's.
- Painting and hospital touch-ups.
Accounts Payable Clerk
Management Enterprises
Del Mar, California
10.1990 - 03.1996
- Handled account's Receivable/Payable for 17 Mini Storages nationwide.
- Clerical duties involved customer service, answering phones, and computer inputting.
- Processed invoices and matched them with purchase orders for accuracy.
Education
ROP Veterinary Assistant Program
San Diego, CA02-1995
High School Diploma -
Torrey Pines High School
Del Mar, California06-1988
Skills
- Customer service
- Complaint resolution
- Billing management
- Team leadership
- Decision-making
- Closing oversight
- Reporting and documenting
- Adaptability and flexibility
- Multitasking and organization
- Operations management
- Customer service and satisfaction
- Team motivation techniques
Timeline
Assistant Manager
Dollar Tree
04.2024 - 08.2025
Head Veterinary Nurse
Grand Animal Hospital
02.1996 - 06.2022
Accounts Payable Clerk
Management Enterprises
10.1990 - 03.1996
ROP Veterinary Assistant Program
High School Diploma -
Torrey Pines High School