LeeAnn Roberge
Boscawen,NH
Summary
Talented professional considered a knowledgeable leader and dedicated problem solver. Brings twenty years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. A Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced at applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.
Overview
6
6
years of professional experience
Work History
Project Manager
Holden Engineering & Surveying
04.2021 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Manager
JOANN Fabrics And Crafts
09.2017 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Business, Management, And Economics
SUNY Empire State College
Saratoga Springs, NY12.2015
Associate of Science - Spatial Information Technology
White Mountains Community College
Berlin, NH05.2004
Skills
- Financial Administration
- Strategic Planning
- Project Tracking
- Compliance Monitoring
- Project Planning
- Schedule Management
- Data Analysis
- Conflict Management
- Staff Management
- Client Rapport
- Customer Relations Specialist
- Performance Improvements
Timeline
Project Manager
Holden Engineering & Surveying
04.2021 - Current
Manager
JOANN Fabrics And Crafts
09.2017 - 04.2021
Bachelor of Science - Business, Management, And Economics
SUNY Empire State College
Associate of Science - Spatial Information Technology
White Mountains Community College
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