Summary
Overview
Work History
Education
Skills
Timeline
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LeeAnn Sherwood

Whitesboro

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

8
8
years of professional experience

Work History

Specialty Services Agent

Bank of America
12.2023 - Current
  • Facilitated communication between clients and service providers, ensuring smooth transactions.
  • Conducted market research to identify potential leads and increase customer base.
  • Improved client satisfaction by resolving issues promptly and efficiently.
  • Managed client accounts, maintaining detailed records for future reference.
  • Negotiated terms and agreements to benefit both clients and the agency.
  • Implemented client feedback for refined service offerings.

Remodel Team Member

Walmart
01.2023 - 01.2023
  • Exceeded client expectations by delivering outstanding results that consistently aligned with their vision for space.
  • Improved overall project quality by paying attention to detail and following industry best practices.
  • Managed inventory of supplies, ensuring proper storage and easy accessibility during remodel projects.
  • Successfully managed simultaneous remodeling tasks without sacrificing quality or professionalism.
  • Maintained clean and organized workspaces to increase efficiency and minimize potential hazards.

Shift Leader

Dunkin Donuts
01.2020 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Manager

Price Chopper
01.2017 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Bachelor of Arts - Early Childhood Education

Ashford University
Clinton, IA
06-2019

Skills

  • Communication
  • Client interaction
  • Problem solving
  • Customer service
  • Time management
  • Sales techniques
  • Team collaboration
  • Self-motivation
  • Attention to detail
  • Organizational skills
  • Computer skills
  • Inventory

Timeline

Specialty Services Agent

Bank of America
12.2023 - Current

Remodel Team Member

Walmart
01.2023 - 01.2023

Shift Leader

Dunkin Donuts
01.2020 - 01.2022

Manager

Price Chopper
01.2017 - 01.2020

Bachelor of Arts - Early Childhood Education

Ashford University

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LeeAnn Sherwood