LeeAnn Smith
Administrative Assistant
Oklahoma City,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Proven compliance and office management expert with a track record of enhancing tenant satisfaction and streamlining operations at Fort Berthold Housing Authority. Skilled in Microsoft Excel and effective problem-solving.
Overview
18
18
years of professional experience
Work History
Lease Compliance Officer
Fort Berthold Housing Authority
05.2022 - 06.2023
- Enhanced client stability by conducting home visits that assessed conditions and provided essential support.
- Cultivated a positive workplace through effective collaboration and mutual support among team members.
- Monitored policies and procedures to ensure compliance with local, state, and federal regulations.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Streamlined application processing, resulting in shorter wait times for prospective tenants.
- Managed rent collection to minimize outstanding balances and maintain financial stability.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Monitored policies and procedures to ensure compliance with local, state, and federal regulations.
- Calculated tenant rent amounts to prepare leases and contracts.
- Streamlined the coordination of move-ins and move-outs to minimize vacancy rates.
- Conducted thorough background checks, ensuring safe living environments for all residents.
- Elevated tenant satisfaction through the efficient and prompt resolution of housing concerns.
- Achieved regulatory compliance by vigilantly monitoring property conditions against housing regulations.
Office Assistant
Elbowoods Memorial Health Center
01.2015 - 12.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Property and Supply
Trustland Oilfield Services
01.2012 - 12.2014
- Managed and maintained inventory of physical assets including equipment, supplies and property, by overseeing the procurement, storage, distribution, and disposal processes, ensuring accurate record-keeping, and complying with relevant policies and procedures.
- Tracking inventory
- Developed and maintained a filing system
- Inspecting good received for damage
- Clerical work
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Fort Berthold Housing Authority
01.2010 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained tenant rent and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Mail run and sorted mail
- Maintained contact lists
- Took detailed minutes for the Board meetings
Account Payable Clerk
Fort Berthold Community College
07.2007 - 01.2010
- Knowledge of Accounts Payable and purchase order module in the Great Plains Dynamics Software.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Responsible for W-9's and 1099's.
- Reconcile travel expense, advances and reimbursements.
- Assisted with audits
College Intern
Boys and Girls Club of America
06.2007 - 08.2007
- Coordinated and supervised activities for Boys and Girls Club members.
- Answered telephone and filed for Boys and Girls Club employees.
- Performed other duties as deemed necessary by Supervisor
College Intern
Sioux Manufacturing Company
06.2005 - 08.2005
- Administered the organization and preservation of physical records, guaranteeing proper labeling and safekeeping.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Sorted and distributed mail to proper departments
Education
Bachelor of Arts - Business Administration
Mid-America Christian University
Oklahoma City, OK 05.2001 -
No Degree - Nursing
North Dakota State College of Science
Wahpeton, ND 05.2001 -
Associate of Arts - General Studies
Lake Region State College
Devils Lake 05.2001 -
High School Diploma -
Four Winds Indian School
Fort Totten, ND 05.2001 -
Skills
Compliance monitoring
Auditing processes
Documentation review
Office administration
Filing
Mail handling
Microsoft Excel
Microsoft Word
Clerical support
Problem-solving
Customer service
Office management
File organization
Verbal communication
Documentation and reporting
Excel spreadsheets
Recordkeeping
Invoice processing
Minute taking
Customer relations
Timeline
Lease Compliance Officer
Fort Berthold Housing Authority
05.2022 - 06.2023
Office Assistant
Elbowoods Memorial Health Center
01.2015 - 12.2017
Property and Supply
Trustland Oilfield Services
01.2012 - 12.2014
Receptionist
Fort Berthold Housing Authority
01.2010 - 12.2012
Account Payable Clerk
Fort Berthold Community College
07.2007 - 01.2010
College Intern
Boys and Girls Club of America
06.2007 - 08.2007
College Intern
Sioux Manufacturing Company
06.2005 - 08.2005
Bachelor of Arts - Business Administration
Mid-America Christian University
05.2001 -
No Degree - Nursing
North Dakota State College of Science
05.2001 -
Associate of Arts - General Studies
Lake Region State College
05.2001 -
High School Diploma -
Four Winds Indian School
05.2001 -