Summary
Overview
Work History
Education
Skills
Timeline
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LeeAnn Varnum

Bangor,ME

Summary

High-energy customer service professional with strong recordkeeping and multitasking skills. Adept at managing all welcome center needs with speed and efficiency. Looking for a challenging new position with room for advancement. Welcome Center Representative effective at delivering positive guest relations, distributing collateral information and supporting administrative efforts. Knowledgeable about facility operations and typical visitor needs. Consistently provides accurate information, directions and assistance to visitors. Quick-thinking and recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

4
4
years of professional experience

Work History

Welcome Center Staff Member

Bangor Region YMCA
02.2023 - Current
  • Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
  • Restocked employee and guest supplies.
  • Conducted tours.
  • Provided incoming visitors and guests with friendly and knowledgeable service.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or presented issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected various types of payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Tracked important information in excel and Google sheets spreadsheets and ran reports or generated graphs using data.

Vice President of Service

University Of Maine, Orono
10.2019 - 05.2023
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting and training of team members.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Took active role in planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Tracked member attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine organization's product offerings.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

Tenor Section Leader

University Of Maine, Orono
12.2021 - 12.2022
  • Conducted performance reviews to identify member strengths and encourage professional development opportunities.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Oversaw equipment and manpower needs to properly allocate resources and training.
  • Monitored production targets to meet demands.
  • Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
  • Liaised with manager to discuss adverse trends and identify and resolve production issues.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Used printed text and musical notations to memorize musical selections and routines.

Education

Bachelor of Science - Biomedical Engineering

University of Maine
Orono, ME
05.2024

Skills

  • Customer Service and Assistance
  • Recordkeeping Skills
  • Log Updates
  • Continuous Improvements
  • Team Building
  • Equipment Troubleshooting
  • Inventory Control
  • Strategic Planning
  • Project Management
  • Training and Mentoring
  • Goal-Oriented
  • Policy Enforcement

Timeline

Welcome Center Staff Member

Bangor Region YMCA
02.2023 - Current

Tenor Section Leader

University Of Maine, Orono
12.2021 - 12.2022

Vice President of Service

University Of Maine, Orono
10.2019 - 05.2023

Bachelor of Science - Biomedical Engineering

University of Maine

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LeeAnn Varnum