Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeeAnn Vela

Cuero ,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Service Desk Associate

Walmart
10.2023 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.

I help service customer needs in each area of my work. I provide services where it helps customers send money to other states and countries. I also help customers pay their bills and deal with loading their cards

Shift Manager

Pizza Hut
07.2015 - 10.2019

I started as a waitress then learned each area of the store. It led me to becoming a shift manager.

  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Cuero High School
Cuero, TX
05.2016

Skills

  • Continuous Learning
  • Decision Making
  • ITIL Framework
  • Attention to Detail

Timeline

Service Desk Associate

Walmart
10.2023 - Current

Shift Manager

Pizza Hut
07.2015 - 10.2019

Cuero High School
LeeAnn Vela