LeeAnn Ward
Carbondale,IL
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Holds quality and teamwork in high esteem.
Overview
28
28
years of professional experience
Work History
Team Member
Aisin Manufacturing
Marion, IL
02.2016 - Current
- Participated in training sessions for new employees when needed.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Outbound Call Center Agent
Final Wishes Advisors, Insurance Agency
Marion, IL
04.2014 - 06.2016
- Adhered to company policies and procedures for handling outbound calls.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Called lead lists resulting from various marketing campaigns to achieve sales.
Sales Associate
Dillard’s
Marion, IL
01.2012 - 03.2013
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Administrator
Fountains Nursing Care Facility
Marion, IL
02.1996 - 03.2012
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
Associate of Science - Business Economics
John A Logan College
Carterville, IL05-1993
Skills
- Positive Attitude
- Goal Setting and Achievement
- Call Center Operations
- Clear Communication
- Customer Service
- Product Knowledge
Timeline
Team Member
Aisin Manufacturing
02.2016 - Current
Outbound Call Center Agent
Final Wishes Advisors, Insurance Agency
04.2014 - 06.2016
Sales Associate
Dillard’s
01.2012 - 03.2013
Administrator
Fountains Nursing Care Facility
02.1996 - 03.2012
Associate of Science - Business Economics
John A Logan College
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