Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Ann Williams

Hobbs

Summary

Dynamic Office Manager at Ward Enterprises of Sunbury, Inc, skilled in customer service and office administration. Successfully managed payroll for over 35 employees while maintaining accurate financial records. Proven ability to enhance client satisfaction through tailored solutions and effective communication, leveraging expertise in QuickBooks for seamless account reconciliation.

Overview

17
17
years of professional experience

Work History

Office Manager

Ward Enterprises of Sunbury, Inc
03.2013 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Help manage our Parts Store, Service Center and Hardware store. Responsible for all special orders and stock orders for all locations. Make sure all employees in each location are doing what is expected.
  • Payroll for 35+ employees, handling the insurance and 401K.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Licensed Insurance Agent

Bembridge Insurance Agencies
01.2008 - 03.2013
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Education

Gates County High School
Gatesville, NC
05-2001

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Proficient with Quickbooks utilized for Payroll and paying invoices
  • Responsible for maintaining/reconciling 5 bank accounts currently
  • Billing
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Account reconciliation
  • Credit and collections
  • Staff management
  • Employee supervision

Timeline

Office Manager

Ward Enterprises of Sunbury, Inc
03.2013 - Current

Licensed Insurance Agent

Bembridge Insurance Agencies
01.2008 - 03.2013

Gates County High School

Similar Profiles

CREATE PROFILE