Leeann Woodruff
Missoula,MT
Summary
Compassionate patient advisor with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Care Advisor
Wellthy
Nationwide
03.2022 - Current
- Proficiency with macOS systems, G Suite, Slack, and 1Password.
- Remote work experience.
- Executed multiple care-related functions to assist Coordinators in providing superior service.
- Balanced workload proportional to employment status while achieving performance benchmarks.
- Conducted extensive research to collect, evaluate, and integrate data supporting caregiving needs of members.
- Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
- Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks, and timely progress.
- Proactively communicate updates, task progress, and any barriers to completion.
- Proficiency with macOS systems, G Suite, Slack, and 1Password.
- Executed assigned tasks with precision, meeting the core quality standards.
- Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.
Receptionist
Pacific Medical Associates
Saint George, UT
04.2019 - 08.2021
- Patient Check-in/Check-out: Efficiently managed patient check-in and check-out processes.
- Phone Reception: Responded promptly and professionally to all incoming phone calls.
- Appointment Scheduling: Accurately scheduled and managed patient appointments.
- Insurance Verification: Verified patient insurance coverage for procedures and medications.
- Financial Transactions: Processed patient payments, and handled financial transactions accurately.
- Billing Support: Assisted manager with various billing tasks and administrative duties.
- Teamwork: Collaborated effectively with a small team to provide excellent patient care and experience.
Customer Service Representative
American Logistsics
Saint George, UT
11.2017 - 01.2019
- Multitasking: Proficiently utilized multiple computer applications simultaneously while providing exceptional customer service to clients over the phone, to coordinate medical transportation.
- Teamwork: Collaborated effectively with a large team of peers to ensure a positive, seamless client experience.
- Customer Service: Provided high-quality customer service to clients over the phone in a fast-paced environment.
Education
High School Diploma -
West Valley High School
Cottonwood, CA06-2012
Skills
- Medical record requests
- HIPAA protocol adherence
- Organizational skills
- Attention to detail
- Critical thinking skills
- Client confidentiality
- Data entry proficiency
- Cultural sensitivity
- Care coordination
- Healthcare
Timeline
Care Advisor
Wellthy
03.2022 - Current
Receptionist
Pacific Medical Associates
04.2019 - 08.2021
Customer Service Representative
American Logistsics
11.2017 - 01.2019
High School Diploma -
West Valley High School
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