Customer Service/Scheduler
ABCO Maintenance
Hi, I’m
LEEANN YEAGER
Account manager/ Customer Support Rep
Gastonia,NC
Work History
ABCO MaintenanceMar 2021 - Mar 2024
Customer Service/Scheduler
Job overview
- Created and maintained a database of customer shipping preferences to ensure customer satisfaction
- Developed and implemented a warehouse management system that improved efficiency and reduced labor costs by 3.3% with a labor cost aim of 22.5%
- Ensured compliance with safety regulations and procedures, resulting in a 2.9% reduction in on-the-job accidents
- Created and maintained a database of vendors and suppliers to ensure timely delivery of materials and services
- Monitored orders and shipments to ensure timely delivery and accurate invoicing
- Developed and maintained a system for tracking and reconciling inventory discrepancies
- Collaborated with cross-functional teams to identify and resolve logistical issues.
Lynden IncJan 2016 - Mar 2021
Customer Service/Dispatcher
Job overview
- Coding southbound loads
- Memorized lines quickly and accurately, consistently delivering polished performances on-stage and on-screen
- Inspected and maintained production lines to ensure optimal performance and efficiency
- Followed proper procedures for vehicle check-in and check-out to ensure accuracy and efficiency
- Organized packages for efficient loading and unloading
- Optimized digital images for web and mobile platforms, resulting in faster page loading times
- Managed event registration and check-in, ensuring a smooth and efficient process for all attendees
- Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity
- Cultivated and sustained positive relationships with customers, suppliers, and various stakeholders
- Developed and implemented effective strategies for team collaboration and communication
- Used appropriate PPE to secure fully loaded containers
- Full containers were loaded onto a barge ship.
SeaTac AirportAug 2016 - Nov 2017
Assistant food and beverage manager
Job overview
- Managed the food and beverage service onboard, ensuring all passengers were provided with a positive experience
- Stocked shelves and coolers with food and beverage items, ensuring shelves were always full and well-presented
- Demonstrating an extensive knowledge of food and beverage products and services
- Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement.
Jetro/Restaurant DepotJun 2010 - Aug 2018
Receiving manager/Cash Control Manager/Front End Manager
Job overview
- Loaded and unloaded trucks and containers in accordance with shipping and receiving specifications
- Created reports and documents as requested by the office manager
- Collaborated with other departments to resolve discrepancies between invoice and receiving documents
- Followed warehouse procedures and protocols for receiving and storing products
- Communicated with coworkers and supervisors to coordinate shipping and receiving
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction
- Provided a friendly and welcoming experience to customers
- Utilized problem-solving skills to handle unexpected situations
- Worked with a diverse group of customers and colleagues in a professional manner
- Monitored and enforced store policies, ensuring adherence to safety and security protocols
- Processed refunds, exchanges, and returns for customers in a timely and professional manner
- Resolved customer complaints and disputes quickly and efficiently
- Answered customer inquiries accurately and provided helpful product recommendations
- Maintained accurate records of delivery details such as invoices and proof of delivery
- Managed package delivery routes and adjusted as needed to ensure on-time delivery
- Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
- Developed and implemented policies and procedures that improved fleet safety and compliance with all applicable regulations
- Analyzed and reported on fleet performance metrics, including cost savings, utilization, and safety
- From 2016 to 2017, I was employed part-time due to personal circumstances.
Newell RubbermaidAug 2006 - Feb 2010
Inventory Control Manager
Job overview
- Established and maintained accurate inventory records, which enabled efficient management of stock levels and minimized losses due to spoilage or theft
- Planned and coordinated shipments, resulting in on-time delivery of goods and customer satisfaction
- Monitored inventory levels and identified areas of overstock and understock, resulting in better inventory management
- Collaborated with cross-functional teams to identify and resolve inventory-related issues and ensure timely delivery of goods
- Monitored inventory levels and initiated re-ordering as needed to ensure sufficient stock for customer orders
- Forecasted and planned inventory needs to ensure sufficient stock levels and minimize lost sales due to stock-outs
- Developed and monitored key performance indicators (KPIs) to measure inventory performance and identify areas for improvement
- Established and maintained inventory records and tracked shipments to ensure accurate tracking and timely deliveries
- Performed regular cycle counts to maintain accurate inventory records and identify discrepancies between physical and system inventories
- Developed and maintained policies and procedures to ensure compliance with all safety and security regulations.
Timeline
Customer Service/Dispatcher
Lynden Inc
Assistant food and beverage manager
SeaTac Airport
Receiving manager/Cash Control Manager/Front End Manager
Jetro/Restaurant Depot
Inventory Control Manager
Newell Rubbermaid
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