LeeAnna Burton
Nashville,TN
Summary
Hardworking Account Manager with 10 years of customer service experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Yelp
Nashville, TN
05.2023 - 08.2024
- Created reports outlining customer usage and retention metrics.
- Developed custom solutions for customers based on their individual business objectives.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Provided customer onboarding and training to ensure successful product adoption.
- Managed customer inquiries and complaints in a professional manner.
- Assisted sales team by providing technical expertise during the sales process.
Account Manager 2
Dell Technologies
Nashville, TN
11.2021 - 03.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed a large account set and handled all of their bulk server and client order process from start to finish.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
Sales Advisor
Comcast
Nashville, TN
12.2020 - 11.2021
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Developed and delivered engaging sales presentations to convey product benefits.
Senior Sales Consultant
Martin CDJR
Bowling Green, KY
04.2017 - 12.2020
- Identified prospective customers using lead generating methods, and performing an average of 60 cold calls per day
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Price negotiating, terms of sales and service agreements.
Education
Associate Degree in Nursing - Nursing
Galen College of Nursing
Nashville, TN06-2026
High School Diploma -
White House High School
05.2014
Skills
- Scheduling
- Sales Goals
- Sales
- Store Merchandising
- Product Knowledge
- Contract Preparation
- Prospecting Clients
- Market Strategy
- Customer Complaint Resolution
- Attention to Detail
- Verbal Communication
- Problem Solving
- Quote Building
Affiliations
- Caring Hearts Mexico (non-profit)
- Relief Without Borders in Afghanistan Boys and Girls Club
Timeline
Customer Success Manager
Yelp
05.2023 - 08.2024
Account Manager 2
Dell Technologies
11.2021 - 03.2023
Sales Advisor
Comcast
12.2020 - 11.2021
Senior Sales Consultant
Martin CDJR
04.2017 - 12.2020
High School Diploma -
White House High School
Associate Degree in Nursing - Nursing
Galen College of Nursing
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