Leeanna Callaro
Selbyville,DE
Summary
Dependable customer service professional with extensive hospitality experience. Recognized for adaptability, excellent communication, and a swift capacity to learn new skills. Proactive team player committed to maintaining customer satisfaction and achieving team goals.
Overview
14
14
years of professional experience
Work History
Third Party Delivery
Uber Eats & Doordash
02.2017 - Current
- Delivering food, water, prescriptions, and other essential items in a timely manner while maintaining the highest level of customer service standards.
Server
Taqueria Tsunami
12.2023 - 02.2024
- I tend to diners before during, and after their meals by assisting with placing , receiving , and paying for their orders
- I deliver guest’s food and beverages in a timely manner
- I check on my tables periodically throughout the service time to ensure that all of their needs are met, and I make sure to assist staff with any side work that needs to be completed.
Front Desk Receptionist
Castle in the Sand Hotel
03.2023 - 10.2023
- I’m the first person to greet guests as they enter the office
- I assist with guest check in and check out, taking deposits and making change, key distribution, bookings and reservations, listening to and resolving guest complaints, answering and directing phone calls, and assist housekeeping in any task that a guest needs completed.
Preschool Teacher
Maharishi International University Childrens House
08.2022 - 03.2023
- I work closely with children of ages ranging from 2 to 6
- The job duties are to provide a safe and healthy learning environment to children as they learn the basic fundamentals of life
- To provide snacks in the morning and afternoon, as well as lunch and or extra changes of clothing in the event of a bathroom accident
- We are in charge of medication distribution and keeping track of any and all food allergies according to our school’s safety procedures and policies.
Team Member
Dollar Tree
10.2021 - 08.2022
- Provide customers with a friendly smile at the cash register
- Maintaining a clean and safe environment for customers and other employees, following rules and procedures set by the company and store, handling money with the highest level of professionalism and making accurate change for customers
- Following guidelines to accurately open and close the store
- Clean the floors and bathrooms to maintain high standards of cleanliness.
Waitress
Waffle House
06.2019 - 03.2020
- Anticipated and catered to every customer’s needs
- Provided the best service to all diners
- Took orders, delivered food and drinks, and refilled drinks consistently
- Handled cash and credit card transactions
- Kept the dining area clean and organized.
Target Team Member
Super Target Store
04.2018 - 04.2019
- Provided customers with friendly, top notch service in the front end check lanes, at the self check out, and at the service desk
- Learned how to open and close the store
- Cross trained in multiple departments
- Pushed merchandise to the shelves daily.
Front Desk Overnight Auditor
Quality Inn and Suites
06.2016 - 01.2017
- Kept records of room availability and guests’ accounts, manually or using computers
- Recorded guest comments or complaints, referring customers to managers if necessary
- Assisted guests with any special requests during their visit
- Contacted housekeeping or maintenance staff when guests reported problems
- Issues parking passes and room keys to every guest.
Retention Agent
Alorica Call Center
09.2014 - 02.2016
- Collected customer feedback
- Made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frame
- Maintained up-to-date records at all times
- Enforced Service Center policies, procedures, and quality assurance measures.
Hostess
The Original Greene Turtle
05.2010 - 10.2010
- Created a welcoming environment by greeting customers as they walked in
- Gave customers accurate wait time estimates and seated them in the waiting area
- Helped customers with reservations and answered any initial questions they may have had
- Provided customers with menus and guided them to their tables.
Education
Nutritional Science
WorWic Community College
Salisbury, MDHigh School Diploma - General Studies
Stephen Decatur High School
Berlin, MDSkills
Customer Service (10 years)
Timeline
Server
Taqueria Tsunami
12.2023 - 02.2024
Front Desk Receptionist
Castle in the Sand Hotel
03.2023 - 10.2023
Preschool Teacher
Maharishi International University Childrens House
08.2022 - 03.2023
Team Member
Dollar Tree
10.2021 - 08.2022
Waitress
Waffle House
06.2019 - 03.2020
Target Team Member
Super Target Store
04.2018 - 04.2019
Third Party Delivery
Uber Eats & Doordash
02.2017 - Current
Front Desk Overnight Auditor
Quality Inn and Suites
06.2016 - 01.2017
Retention Agent
Alorica Call Center
09.2014 - 02.2016
Hostess
The Original Greene Turtle
05.2010 - 10.2010
Nutritional Science
WorWic Community College
High School Diploma - General Studies
Stephen Decatur High School
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