LEEANN A. FERNANDEZ
Española,NM
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 1 year of experience. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Helpful professional commended as valuable team player with expertise in problem solving. Ready to bring many years of relevant work experience to new position in this industry or surrounding area. Skilled assistant, Installer knowledgeable about managing inventory, schedules and new installations. Efficient with great planning, problem-solving and multitasking skills. Proficient in word perfect and word. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results. Dedicated knowledgeable about constructing, labeling and decorating products in high-volume, deadline-driven production settings. Possesses technical skills that include zipper installation, fabric cut and sew construction. Interprets patterns and operates sewing equipment to create products to specification. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Personable Real Estate professional offering 1 year of superior client satisfaction in real estate transactions. Ambitious and knowledgeable of escrow procedures and contract requirements. Well-versed in assisting clients with mortgage option research and financial management to facilitate productive negotiations.
Overview
8
8
years of professional experience
Work History
Support Staff Member
New Mexico Municipal League/ Self Insurer's Fund
Santa Fe, New Mexico
06.2023 - Current
- Resolved customer inquiries in a timely manner.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Directed customer communication to appropriate department personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Licensed Associate Real Estate Broker
Keller Williams
Santa Fe, NM
03.2023 - Current
- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Gave buyers physical and virtual tours of properties.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Monitored fulfillment of purchase contract terms.
- Analyzed housing markets and identified potential buyers.
- Generated lists of for-sale properties.
- Reconciled funds received and disbursed for property transactions.
- Acted as intermediary in negotiations between buyers and sellers during closing of sales.
- Maintained knowledge of real estate law, available mortgages and government programs.
- Compared similar properties to determine competitive market price.
- Generated lists of properties for sale, descriptions and available financing options.
- Generated business using proven tools, systems and training.
- Conducted virtual tours of properties for interested buyers.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Arranged for title searches of properties sold.
- Arranged for financing of property purchases.
- Reviewed property details to meet environmental regulations.
- Maintained awareness of current income tax regulations, local zoning laws and growth possibilities of the Santa Fe Area.
Enrolling and Engrossing
State Capitol
Santa Fe, NM
01.2023 - 03.2023
- Engrossing consists of proofreading and editing bills, resolutions, and constitutional amendments.
- Enrolling entails the organization, coordination, and distribution of the bills and resolutions to be printed for the Assembly.
- The enrolling staff also maintains a temporary archive where bills, resolutions, and constitutional amendments are stored until they pass out of the Assembly.
- enrolling staff coordinates with the Governor's office, the Senate, Legislative Counsel, the Office of State Publishing, and the Bill Room to set printing priorities, anticipate deadlines, and authorize corrections and changes. They also monitor floor sessions to forecast Assembly printing needs.
- once the proper authorizations are received, distribute completed bills to the Governor's office for his or her signature or veto and distribute completed resolutions to the Secretary of State to be signed.
- Efficient in Word Perfect and Excel
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Makeup Artist
Self-employed
10.2016 - 11.2022
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Performed full makeup applications to 4 clients per week.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Provided personalized skincare recommendations to specifically target top concerns.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Applied makeup in accordance with clothing style.
Escrow Technician
Fidelity National Title Insurance Company
06.2021 - 11.2022
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Computers.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Opened incoming orders and set up escrow files within 30 min of receiving purchase agreement.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Followed-up on status of releases, policies and return of recorded documents.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Forwarded title clearing documentation to title officer for approval.
Lancolm Rep/Manager
Ulta Salon And Cosmetics
04.2017 - 05.2017
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume on multiple occasions as the Representative for that brand.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Owned all aspects of sales planning, development, and team and account management for central territory.
- Sold products by developing relationships with network of professionals.
Senior Page
State Legislature-
01.2017 - 03.2017
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Guided groups of people on tours of Capitol.
- Developed tour programming to enhance guest experiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Pojoaque High School
Santa Fe, NM05.2016
Skills
- Work Planning and Prioritization
- Clerical
- Verbal and Written Communication
- Computers and Electronics
- Design Principles
- Can perform Notary Acts
- Systems Analysis
- Marketing Development
- Property Showing
- Payment Collection
- Inspector and Appraiser Collaboration
- New Mexico Licensed Real Estate Broker
- Microsoft Office/ WordPerfect/ Excel
- Conflict Resolution
- Planning & Organizing
- Friendly, Positive Attitude
- Support Services
- Microsoft Office
- Customer Service
- Mail Management
Additional Information
I am also a notary for the state of New Mexico
Timeline
Support Staff Member
New Mexico Municipal League/ Self Insurer's Fund
06.2023 - Current
Licensed Associate Real Estate Broker
Keller Williams
03.2023 - Current
Enrolling and Engrossing
State Capitol
01.2023 - 03.2023
Escrow Technician
Fidelity National Title Insurance Company
06.2021 - 11.2022
Lancolm Rep/Manager
Ulta Salon And Cosmetics
04.2017 - 05.2017
Senior Page
State Legislature-
01.2017 - 03.2017
Makeup Artist
Self-employed
10.2016 - 11.2022
High School Diploma -
Pojoaque High School
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