Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Leeanna Morgan

Simpsonville,South Carolina

Summary

Professional Business Management, Property Management, Multi-Unit Management, and Entrepreneur. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

24
24
years of professional experience

Work History

Owner - Affordable Mattress & Beds

Affordable Mattress & Beds
10.2016 - Current


  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Founded and managed retail furniture & mattress business, growing revenue to $279k in first year.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Property Manager - Owner

Morgan Properties
05.2012 - 03.2022
  • Owner/Property Manager
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Reduced operational risks while organizing and maintaining maintenance records.
  • Organized and Supervised Maintenance Contractors.

Director

Kids On A Mission - Greenville
04.2012 - 08.2018
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Defined, implemented, and revised operational policies and guidelines.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Property Manager

Mercy Housing
03.2011 - 06.2014
  • Managed day to day operations including but not limited to: Leasing, Accounting, P&L, Inspections, Legal Filings, Repairs, Maintenance, Community Outreach, Human Resources, etc.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Completed annual rent calculations using housing database software.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.

Property Manager

Ambling Management Co.
07.2003 - 09.2010
  • Directed 3 Property Managers and 5 Assistant Property Managers: 447 Units within Apartment Communities with pools and playgrounds in North GA.
  • Reviewed financial forecasts, budget and operational goals.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Negotiated vendor contracts and presented to owners for approval.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Created reports, recorded contracts and kept employee records in corporate database and accounting software.
  • Inspected community common areas, apartment units and model appearance to address problems.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Planned special events such as lotteries, dedications and project tours.

Operations Manager

Wireless Outlet, Inc.
10.1999 - 07.2003
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel at all new locations, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised store management accuracy and accountability by creating new automated tracking method.
  • Worked closely with Software Development Team to design and implement every aspect of the POS System.
  • Designed & Developed all Wireless Outlet, Inc. policies, procedure manuals and training manuals.
  • Took on role of Project Manager in build-outs of 14 new stores across 5 states.

Education

Associates in Applied Science - Marketing & Merchandising

Hardbarger Jr College
07.1990

HS Diploma - Marketing/Business

Charles D Owen High
06.1988

Skills

  • Detail Oriented
  • Positive Attitude
  • Experienced Multi-Unit Retail & Property Manager
  • 20 Years Retail Marketing & Merchandising Experience
  • Able to Multi-Task
  • Tech Savvy
  • Results Driven
  • Talent Development

Timeline

Owner - Affordable Mattress & Beds

Affordable Mattress & Beds
10.2016 - Current

Property Manager - Owner

Morgan Properties
05.2012 - 03.2022

Director

Kids On A Mission - Greenville
04.2012 - 08.2018

Property Manager

Mercy Housing
03.2011 - 06.2014

Property Manager

Ambling Management Co.
07.2003 - 09.2010

Operations Manager

Wireless Outlet, Inc.
10.1999 - 07.2003

Associates in Applied Science - Marketing & Merchandising

Hardbarger Jr College

HS Diploma - Marketing/Business

Charles D Owen High

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Leeanna Morgan