Summary
Overview
Work History
Education
Skills
Timeline
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LeeAnna Mozden

Le Roy

Summary

Dynamic and results-oriented educator and administrative professional with a proven track record at Hope Network. Excelled in program management and student engagement, enhancing learning experiences through innovative lesson planning and effective classroom oversight. Skilled in interpersonal communication and proficient in various software, significantly improving operational efficiency and educational outcomes.

Overview

23
23
years of professional experience

Work History

Administrative/Check Processor/Operator/Mail Processing Clerk

44 North/Acrisure
Cadillac
08.2016 - 02.2022
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Ordered supplies and equipment as needed.
  • Performed data entry duties to update client information in databases.
  • Provided customer service regarding payment processing issues.
  • Assisted customers with inquiries related to their check payments via phone or email.
  • Maintained accurate records of all processed checks.
  • Provided support for other departments within the organization as needed.
  • Analyzed and resolved any errors or discrepancies in the check processing system quickly and efficiently.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained confidentiality of bank records and client information.

Program Instructor/Fleet Coordinator/Payroll Clerk

Hope Network
Cadillac
04.2009 - 08.2016
  • Provided constructive feedback and positive reinforcement to keep participants motivated.
  • Motivated participants with enthusiastic instruction, while providing positive reinforcement.
  • Collaborated with other staff members to plan and schedule lessons, promoting learning and innovation.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Participated in workshops, trainings, and conferences to improve educational skills.
  • Organized and led activities designed to promote physical, mental, and social development.
  • Adapted teaching methods and instructional materials to meet students' varying needs.
  • Fleet management includes daily scheduling of use per job site or task, vehicle repairs, and maintenance.
  • I managed participant payroll and assisted with providing orientation for new staff members.

Peer Support Tutor/Administrative Assistant

Baker College
Cadillac
01.2010 - 06.2011
  • Educated students in the use of various study techniques.
  • Aided students in computer laboratories, and other out-of-classroom academic environments.
  • Integrated technology into instruction when appropriate.
  • I went through the homework with the students and offered additional instruction.
  • Built student self-confidence by working through stages of study concepts, and using positive reinforcement techniques.
  • Encouraged critical thinking by asking probing questions during tutoring sessions.
  • Advised students on academic resources and support services available on campus.
  • Collaborated with faculty to align tutoring strategies with course objectives.
  • I was working toward a Level 1 CRLA Certificate.
  • I tutored in Business Math, Math Essentials, Pre-Algebra, Composition I and II, and INF classes, which include Access, Excel, Word, and PowerPoint.

Accounting Clerk/Administrative Clerk/Cook/Transporter

Eagle Village
Hersey
02.1999 - 03.2001
  • Assisted with medical billing.
  • Assisted with external audits.
  • Classified and summarized financial data to compile and enter in financial records.
  • Received and recorded cash, checks, and transfers.
  • Kept records current and accurate, with skilled reconciliations and variance resolutions.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
  • Prepared and processed payroll.
  • Processed both outgoing and incoming payments and invoices.
  • Supported the clerical and administrative needs of senior department staff.
  • Provided support to the Accounts Payable department as needed.
  • Updated the accounting ledger and journals with updated transaction information.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Greeted visitors or callers to handle inquiries, or directed them to appropriate persons.
  • Provided customer service support for customers with questions or technical issues.
  • Documented messages left by callers delivered vital information to intended employees.
  • Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
  • Collaborated with other employees to complete large shipment orders, and during high-volume mailing periods.

Education

Office Support Certificate - Business Administration and Management

Baker College
Cadillac, MI

Skills

  • Student engagement
  • Classroom oversight
  • Materials preparation
  • Lesson plan development
  • Proficient in softwareOffice
  • Group and individual instruction
  • Planning and coordination
  • Training needs analysis
  • Program management
  • Interpersonal communication
  • Creative problem solving
  • Student rapport

Timeline

Administrative/Check Processor/Operator/Mail Processing Clerk

44 North/Acrisure
08.2016 - 02.2022

Peer Support Tutor/Administrative Assistant

Baker College
01.2010 - 06.2011

Program Instructor/Fleet Coordinator/Payroll Clerk

Hope Network
04.2009 - 08.2016

Accounting Clerk/Administrative Clerk/Cook/Transporter

Eagle Village
02.1999 - 03.2001

Office Support Certificate - Business Administration and Management

Baker College

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LeeAnna Mozden