Leeanna Quiles
Buffalo,NY
Summary
I am a very open minded person who can take constructive criticism.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
The Arc Erie County
03.2021 - Current
- Provides hourly supervision to individuals with developmental disabilities in their homes while primary care giver attends family errands, personal business or takes time for social activities.
- Intervenes with peoples inappropriate and/or potentially injurious behaviors in the least restrictive manner possible, while maintaining a safe environment for the person.
- Assures peoples overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to people in these areas.
Restaurant Hostess
Red Robin
09.2019 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY05.2024
Associate of Science - General Studies
SUNY Erie Community College
Buffalo, NY01.2021
Skills
- Disability Awareness
- Direct Patient Care
- Health and safety requirements
- Recreational Activities
- Critical Thinking
- Decision-Making
- Relationship Building
- Clear Communication
Timeline
Direct Support Professional
The Arc Erie County
03.2021 - Current
Restaurant Hostess
Red Robin
09.2019 - 06.2021
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Science - General Studies
SUNY Erie Community College