Leeanna Robbins
Longmont,CO
Summary
I am a reliable personal assistant with a proven track record of success in the field, attention to detail, and a proactive mindset. I am seeking opportunities to enhance processes and workflows for the benefit of the team. Conscientious, hardworking, and excelling at multitasking in fast-paced environments, I have a strong ability to anticipate needs and take initiative. I am confident in my ability to support and contribute to the success of any team. My dedication to efficiency and organization allows me to handle a wide range of tasks with precision and effectiveness. I am eager to bring my skills and positive attitude to a dynamic work environment where I can continue to grow and make a valuable impact. Integrity, respect, trust, and loyalty are important to me.
Overview
17
17
years of professional experience
Work History
Student
Front Range Community College
Longmont, CO
08.2022 - 09.2023
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Worked as team member on complex academic projects.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Applied course concepts by attending small group discussions and re-summarizing with classmates.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Learned new methods, processes and procedures for research and writing.
- Maintained positive working relationship with fellow staff and management.
- Maintained schedule of class assignments to meet deadlines.
- Used student resources and asked professors, assistants, dean and other leaders for support.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Built positive relationships with professors and assisted with research and innovation.
- Attended classes or courses to attain subject mastery and formal recognition.
Personal Assistant
Kays House cleaning
Longmont, CO
08.2020 - 08.2022
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Processed invoices related to business expenses incurred by the executive team.
- Completed basic administrative work and managed household accounts.
- Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Managed office supplies inventory and placed orders when necessary.
- Scanned documents into electronic format for storage in a secure database system.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Arranged conference calls with remote employees or clients located outside of local area.
Secretary
True Dreams Lawn Service
Conroe, TX
08.2016 - 12.2016
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact lists on a regular basis; created new contacts as needed.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Created and updated spreadsheets to track and report data.
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled meetings and sent invitations specifying time and location.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Team Lead Manager
SONIC Drive-In
Conroe, TX
12.2010 - 06.2016
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Maintained accurate records of employee attendance and task completion times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored team performance against targets, taking corrective action where necessary.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
Customer Service Representative
Walmart
Cleveland, TX
01.2008 - 09.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Made outbound calls to obtain account information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Mentored junior team members and managed employee relationships.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
Stock Associate
Ross Stores, Inc.
Conroe, TX
03.2007 - 08.2008
- Set up attractive visual displays in windows and on the sales floor.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Stored returned items in designated area according to company policy.
- Lifted materials of varied weights on regular basis.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Communicated with customers to answer questions.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Ordered new supplies to restock and based on routine needs.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assisted customers in locating products throughout the store.
Education
Associate's of Arts - Writing, General
Front Range Community College
08.2026
Bachelor's degree - Public speaking
Front Range Community College
12.2023
GED/Highschool diploma -
GED
Skills
- Speech Processing
- Storytelling
- Legal Research
- Databases
- Customer Service Representatives
- Creative Writing
- Typing
- Spanish
- Computer Science
- Microsoft Word
- Research and Analysis
- File Maintenance
- Customer Service
- Database Updating
- Event Coordination
- Data Entry
- Event Organization
- Microsoft Proficiency
- Energetic and Enthusiastic
- Email and Telephone Etiquette
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Student
Front Range Community College
08.2022 - 09.2023
Personal Assistant
Kays House cleaning
08.2020 - 08.2022
Secretary
True Dreams Lawn Service
08.2016 - 12.2016
Team Lead Manager
SONIC Drive-In
12.2010 - 06.2016
Customer Service Representative
Walmart
01.2008 - 09.2010
Stock Associate
Ross Stores, Inc.
03.2007 - 08.2008
Associate's of Arts - Writing, General
Front Range Community College
Bachelor's degree - Public speaking
Front Range Community College
GED/Highschool diploma -
GED